Purpose: This study aims to explore the effectiveness of Google Classroom in the learning process at the State Islamic Institute of Kendari.

Methodology: The research method used in this study is a qualitative method, in-depth interview. Data collection was done through interview sessions with students from the Faculty of Teacher Training and Education.

Main Findings: The findings showed that the use of Google Classroom was effective with various limitations: (1) not all students got an account what was provided by the lecturers because they did not have a smartphone, (2) Wi-Fi availability in the campus was limited and (3) the students did not have enough mobile data plan during the time of online discussion and even some students submitted their assignments using their friends’ account.

Applications of this study: The study will allow future initiatives to take into consideration the issues and challenges related to accessibility, connectivity and affordability among the users of the platform, in this case the students.

Novelty/Originality: This study provides valuable insights into the initiatives taken by the institutions of higher education in Indonesia that lack a proper platform for implementing e-learning. Issues and challenges found in this study contribute to making important strategic decisions when designing and implementing such initiatives in the future.


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