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ORGANIZATIONAL BEHAVIOR AS A FACTOR OF COMPETITIVENESS IN FAMILY COMPANIES OF THE SERVICE SECTOR IN TIJUANA, B.C., MEXICO
Corresponding Author(s) : Alfonso Vega-López
Humanities & Social Sciences Reviews,
Vol. 7 No. 5 (2019): September
Abstract
Purpose: The present study contemplates an investigation to know the relationship that exists between the organizational behavior as the factor of competitiveness in the familiar companies of the service sector in Tijuana, B.C.; the fact that companies have an organizational climate not only benefits the human resource itself but also the company conjointly as it generates profits, while raising the quality of human resources and forging an organization with strengths that position it into the market as a competitive company
Methodology: 168 representative surveys were carried out on the employees of the family service sector companies registered in the Mexican Business Information System (SIEM), corresponding to Tijuana in Baja California, Mexico. The survey was conducted in the last eight months of 2016 and the first four months of 2017. The quantitative research is applied through survey applications, by questionnaires to the employees of family companies in the service sector to obtain the results.
Main Findings: The factors of autonomy, teamwork, support, communication, pressure, recognition, equity, innovation, perception of the organization, motivation, remuneration, training and development, physical and cultural environment, vision, general satisfaction, promotion and career have a direct impact on organizational behavior, as factors of competitiveness in Tijuana, BC, Mexico
Implications/Applications: Organizational behavior is important for family businesses and due to the difficult environment faced by family businesses in order to be competitive in our country and in global markets; a good option for owners is to invest in organizational behavior as a market strategy.
Keywords
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References
Abdul, A. R. Z. (2015). Utilization of request mitigators by Omani learners of English and native speakers: A comparative study. International Journal of Humanities, Arts and Social Sciences, 1(4), 156-172. https://doi.org/10.20469/ijhss.20004-4 DOI: https://doi.org/10.20469/ijhss.20004-4
Aguilar, A. S. (2004). Capacitación y desarrollo de personal. México: Editorial Limusa.
Ahmed, P., Ramos, C., Ramos, L., & Shepherd, C. (2012). Administración de la innovación. Editorial Pearson Educación, México.
Ãlvarez, A. (2010). Empresas Familiares y Sustentabilidad. Retrievied from https://bit.ly/30Jvn5M
American Association for Public Opinion Research-AAPOR. (2011). Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys. AAPOR. Retrieved from https://bit.ly/2y5tfsE
Amorós, E. (2007). Comportamiento Organizacional: En busca del Desarrollo de Ventajas Competitivas. La Universidad Católica Santo Toribio de Mogrovejo.
Anwar, F., & Sidin, J. P. (2016). Interactive effects of social support and incivility on affective commitment in banking sector of Pakistan. International Journal of Business and Administrative Studies, 2(6), 213-224. https://doi.org/10.20469/ijbas.2.10006-6 DOI: https://doi.org/10.20469/ijbas.2.10006-6
Ardyanfitri, H., & Wahyuningtyas, R. (2016). The influence of job career development opportunities, training, occupational safety and health on the job satisfaction of employees in the Telkom University. Journal of Administrative and Business Studies, 2(5), 231-240. https://doi.org/10.20474/jabs-2.5.3 DOI: https://doi.org/10.20474/jabs-2.5.3
Bilal, S., & Zia-ur-Rehman, M. (2017). The role of employee’s mindfulness and human resource development climate towards public leadership behavior-analyzing the moderating impact of emotional capital. Journal of Administrative and Business Studies, 3(5), 248-254. https://doi.org/10.20474/jabs-3.5.4 DOI: https://doi.org/10.20474/jabs-3.5.4
Carnevale, A. P., Gainer, L. J. y Meltzer, A. S. (2010). Workplace Basics: The essential skills employers want. Josey-Bass Puboshers.
Chiavenato, I. (2012). Comportamiento Organizacional. La dinámica del éxito en las organizaciones. Segunda edición México: Editorial Mc Graw Hill,
Cuesta, J. (2000). Mecanismos jurÃdicos para garantizar la continuidad de la empresa familiar. I Congreso Nacional de Investigación sobre Empresa Familiar, Organismo Público Valenciano de Investigación
DÃaz de Rada V. y Palacios Gómez J. L. (2013). Comparación de las tasas de respuesta en el uso combinado de modalidades de encuesta. Reis. Rev. Esp. Investig. Sociol. Enero - Marzo 2013, pp. 159-170. https://doi.org/10.5477/cis/reis.141.159 DOI: https://doi.org/10.5477/cis/reis.141.159
Esprezza, C. (2013). Cómo generar compromiso y mejorar el sentido de pertenencia del capital humano? Revista R.H. en las empresas. Asociación Mexicana en Dirección de Recursos Humanos A.C.
Fernández, D. (2010). Mexicanos temen perder su empleo. Retrieved from https://bit.ly/2JLdm1d
GarcÃa, A.J., GarcÃa P., & Domenge, R. (2011). Determinantes de la estructura de capital en la pequeña y mediana empresa familiar en México. Revista ContadurÃa y Administración. Editada por la división de Investigación de la Facultad de ContadurÃa y Administración de la UNAM. México, D.F. pp.1-27, p. 3
GarcÃa, M., Escalante, M. & Quiroga, Y. (2012). Importancia del clima laboral en los resultados de una empresa y la competitividad, en Contribuciones a la EconomÃa. Retrieved from https://bit.ly/2JZVsXg
Gersick, K. E., Davis, J. A., Hampton, M. M. & Lansberg, I. (1997). Empresas familiares, generación a generación. México: Mc Graw Hill.
Groves, R. M., & Couper, M. P. (1998). Nonresponse in Household Interview Surveys. New York, NY: Wiley. https://doi.org/10.1002/9781118490082 DOI: https://doi.org/10.1002/9781118490082
Groves, R. M., Fowler, F. J. Couper, M. P., Lepkowski, J. M., Singer, E. & Roger Tourangeau, R. (2009). Survey Methodology. New York, NY: Wiley.
INEGI. (2006). Micro, Pequeña y Medina y Gran Empresa Estratificación de los Establecimientos Censos Económicos 2004. Retrieved from https://bit.ly/1jnm7Ie
INEGI. (2010). Censos Económicos 2009. México: Instituto Nacional de EstadÃstica y GeografÃa, p.1-24
INEGI. (2017). Indicadores del sector servicios cifras durante marzo de 2017. Retrieved from https://bit.ly/2qem3E8
Johns, G. & Saks, A. (2010). Organizational Behavior – Understanding and managing life at work. Editorial Pearson. Estados Unidos.
Koys, D. J. & Decottis, T. A. (1991). Inductive Measures of Psychological Climate. Human Relations, 44(3), 265-385. https://doi.org/10.1177/001872679104400304 DOI: https://doi.org/10.1177/001872679104400304
Krisnawati, N., Perangin-Angin, L. K., Zainal, M., & Suardi, I. (2016). Brand equity analysis and its impact on the loyal customer of local batik to develop its competitiveness (An empirical study of batik Banten in south tangerang). Journal of Administrative and Business Studies, 2(4), 189-207. https://doi.org/10.20474/jabs-2.4.5 DOI: https://doi.org/10.20474/jabs-2.4.5
Kulman, R., (1997). Negocios vs Familia. Entrepreneur. 5(12), p. 28-29
Lechuga, M. (2013). Trabajo bajo presión el verdadero concepto. Retrieved from https://bit.ly/1G7VFfE
Li, X. (2017). Cross-cultural interaction and job satisfaction in cross-cultural organizations: A case study of two Thai companies founded and managed by Chinese people. Journal of Administrative and Business Studies, 3(6), 255-262. https://doi.org/10.20474/jabs-3.6.1 DOI: https://doi.org/10.20474/jabs-3.6.1
Linares M.A. y Medina A. (2010). Procedimiento de Capacitación en equipos de Trabajo con enfoque de competencias. Aplicación en un equipo de alta dirección. Retrieved from https://bit.ly/2y6d3aM
Manirojana, P. (2016). The factors that affect the transparency and accountability of independent organizations in Thailand. Journal of Administrative and Business Studies, 2(5), 225-230. https://doi.org/10.20474/jabs-2.5.2 DOI: https://doi.org/10.20474/jabs-2.5.2
Mohamad Yusof, H. S., Munap, R. Mohd Badrillah, R. I., Ab Hamid, N. R., & Md Khir, R. (2017). The relationship between organizational culture and employee motivation as moderated by work attitude. Journal of Administrative and Business Studies, 3(1), 21-25. https://doi.org/10.20474/jabs-3.1.3 DOI: https://doi.org/10.20474/jabs-3.1.3
Mondy, R.W. (2010). Administración de recursos Humanos. Decimoprimera edición. México: Editorial Pearson.
Monge, P. (2008). The evolution of organizational communication. Journal of Communication, 58(4), 679-692. https://doi.org/10.1111/j.1460-2466.2008.00408.x DOI: https://doi.org/10.1111/j.1460-2466.2008.00408.x
Newstrom, J. (2007). Comportamiento Humano en el Trabajo. Decimosegunda edición. New York, NY: Editorial Mc Graw Hill.
Nuchso, N., Tuntivivat, S., & Klayklueng, P. (2016). The effect of learning organization and servant leadership on child-centered teaching behavior with the mediating role of knowledge sharing in education of Chanthaburi Diocese schools. International Journal of Humanities, Arts and Social Sciences, 2(5), 181-188. https://doi.org/10.20469/ijhss.2.20004-5 DOI: https://doi.org/10.20469/ijhss.2.20004-5
OECD, Organisation for Economic Co-operation and Development (2007). SMEs in México, Issues and Policies. ISBN 978-92-64-03178-4, Paris, p. 144.
Oetomo, H. W., Satrio, B., & Lestariningsih, M. (2016). The Leadership style as moderating, influence of compensation, Organizational Citizenship Behaviour (OCB), and stress towards intention to quit. International Journal of Business and Economic Affairs, 1(1), 6-12. https://doi.org/10.24088/IJBEA-2016-11002 DOI: https://doi.org/10.24088/IJBEA-2016-11002
Paredes, E. (2012). El ambiente y la cultura organizacional, elementos presente en los sistemas de gestión de la información en las organizaciones, en Contribuciones a la EconomÃa. Retrievied from http://www.eumed.net/ce/2012/
Perea, C. (2013). Gestión del Reconocimiento. Retrieved from https://bit.ly/2GpAtwp
Porcel, A. & Böhrt, R. (2008). Fortaleciendo la competitividad organizacional mediante la gestión de recursos humanos. Revista Ajayu, Vol VI, Nº 1, Pp 43-61
Porter, M. E. (2009). Ser Competitivo. Barcelona: Deusto.
Poza, E. J. (2005). Empresas Familiares. México: Editorial Thomson.
Reinoso, H., & Araneda, B. G. (2007). ArtÃculo Diseño y validación de un modelo de medición del clima organizacional basado en percepciones y expectativas. Revista IngenierÃa Industrial, 6(1). Retrieved from https://bit.ly/2YoKOmc
Reza, F., Rusidah, S., & Forasidah. (2017). The influence of interpersonal communication and organizational culture on job satisfaction of academic’s university Achmad Yani Banjarmasin. International. Journal of Business and Economic Affairs, 2(5), 310-316. https://doi.org/10.24088/IJBEA-2017-25005 DOI: https://doi.org/10.24088/IJBEA-2017-25005
Robbins, S. (1987). Comportamiento Organizacional. Tercera edición. México: Pearson-Prentice Hall.
Rueda, J. (2011). La profesionalización, elemento clave del éxito de la empresa familiar. Visión de Futuro Scielo, 15(1).
Sánchez, M. (2013). Promoción interna, beneficios para la empresa y el empleado. Retrieved from https://bit.ly/2zGSa9d
Sectur, (2001). Diagnóstico de Cultura Institucional 2011. Sector Turismo. Retrieved from https://bit.ly/2JLeMZO
Skalli, A., Theodossiou, I., & Vasileiou, E. (2008). Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction. The Journal of Socio-Economics, 37(5), 1906-1920. https://doi.org/10.1016/j.socec.2008.04.003 DOI: https://doi.org/10.1016/j.socec.2008.04.003
Stoop, I. A. (2006). The Hunt for the Last Respondent.Nonresponse in Sample Surveys. La Haya: Social and Cultural Planning Office of the Netherlands.
Tagiuri, R. y Davis, J. A. (1996). Bivalent attributes of the family firm. Family Business Review, 9(2), 199 208. https://doi.org/10.1111/j.1741-6248.1996.00199.x DOI: https://doi.org/10.1111/j.1741-6248.1996.00199.x
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