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THE INFRASTRUCTURE OF PUBLIC CATERING IN THE CONTEXT OF TOURIST CITY SPACE DEVELOPMENT
Corresponding Author(s) : Ekaterina V. Vishnevskaya
Humanities & Social Sciences Reviews,
Vol. 7 No. 5 (2019): September
Abstract
Purpose: The modern city with its complex structure and dynamics is an important part of the tourist space, which has become especially attractive for travelers who tirelessly exploring the cultural heritage. Hotels, restaurants, amusement parks and other tourist infrastructure actively invading the urban environment changed the usual composition of the city. During the trip, tourists buy not only goods and services, they perceive the image of the city as a synthesis of impressions from the movement in the urban space, exploring it from different points of view, at different times of the day and in different seasons.
Methodology: To assess the impact of environmental factors on the activities of catering enterprises of the Belgorod region and the quality of customer service, the authors proposed a method using STEP-analysis and SWOT-analysis. The analysis of environmental factors was carried out on the basis of the expert evaluation results conducted in two stages.
Result: In tourism, the food infrastructure acts as an important element of entertainment and knowledge of local culture. Food is not just a common need of every person; tourists see it as entertainment and pleasure. Food of different peoples and even areas is usually very peculiar, so attractive to tourists. Catering infrastructure as an integral part of the hospitality industry should have a significant potential for adaptability, providing an opportunity for catering enterprises to respond quickly to frequent changes in the situation of the unstable tourism market, as well as to comply with the requirements of the destination brand.
Applications: This research can be used for universities, teachers, and students.
Novelty/Originality: In this research, the model of The Infrastructure of Public Catering In the Context of Tourist City Space Development is presented in a comprehensive and complete manner.
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- Antonova, Ð. B., & Pyatkovskaya, Е. Y. (2012). Catering infrastructure as an element of tourist destination: cluster approach in the improvement directions development. Society. Environment. Development, 1(22), 45-49 (In Russian).
- Bespalova, Ð. Ð., & Rovovaya, Ð. Т. (2018). Tourism potential of the creative recreational space of the city: state and prospects of implementation in Russia. Humanist of the South of Russia, 7(1), 222-232 (In Russian).
- Blažević, B., & Krstinić Nižić, M. (2015). City organization as urban challenge for tourism destinations. ToSEE – Tourism in Southern and Eastern Europe, 3, 19-33.
- Davidovich, Ð. R. (2014). Catering establishments as a basis for tourist space formation in Sochi. Contemporary issues of service and tourism, 8, 60-68 (In Russian). https://doi.org/10.12737/4311 DOI: https://doi.org/10.12737/4311
- ETC/UNWTO handbook on tourism destination branding – World Tourism Organization, 2007. Madrid, 232 p.
- Global Report on City Tourism - Cities 2012 Project, 2012. Available online: http://cf.cdn.unwto.org/sites/all/files/pdf/am6_city_platma.pdf (accessed on 8 October 2018).
- International Tourism Results (2017). The highest in seven years. Available online: http://media.unwto.org/press-release/2018-01-15/2017-international-tourism-results-highest-seven-years (accessed on 11 October 2018).
- On the turnover of public catering of the Belgorod region. Available online: http://belg.gks.ru (accessed on 11 October 2018) (In Russian)
- Postma, A., Buda, D., & Gugerell, K. (2017). The Future of City Tourism. Journal of Tourism Futures, 3(2), 95-101. https://doi.org/10.1108/JTF-09-2017-067 DOI: https://doi.org/10.1108/JTF-09-2017-067
- Rossana Galdini, (2007). Tourism and the city: opportunity for regeneration. Tourismos: an international multidisciplinary journal of tourism, 2(2), 95-111.
- Saenko, N. R., Prokhorova, V. V., Ilyina, O. V., & Ivanova, E.V. (2017). Service Management in the Tourism and Hospitality Industry. International Journal of Applied Business and Economic Research, 15(11), 207-217.
- Turnover catering. Federal State Statistics Service. Available online: http://www.gks.ru (accessed on 11 October 2018) (In Russian).
- Vishnevskaya, E. V., Klimova, T. B., Sloinkova, O. K., & Glumova, Y. G. (2017). The influence of virtual information spaces on tourism development La influencia de los espacios de información virtual sobre el desarrollo turÃstico. Revista Espacios, 38(49), 22-28.
- Zhihui Gu, Yan Zhang, Yu Chen, Xiaomeng Chang, (2016). Analysis of Attraction Features of Tourism Destinations in a Mega-City Based on Check-in Data Mining - A Case Study of Shenzhen, China. ISPRS International Journal of Geo-Information - Open Access Journal, 5(11), 210-223. https://doi.org/10.3390/ijgi5110210 DOI: https://doi.org/10.3390/ijgi5110210
- Graham, S. (2000). Constructing premium network spaces: reflections on infrastructure networks and contemporary urban development. International journal of urban and regional research, 24(1), 183-200. https://doi.org/10.1111/1468-2427.00242 DOI: https://doi.org/10.1111/1468-2427.00242
- Edwards, D., Griffin, T., & Hayllar, B. (2008). Urban tourism research: developing an agenda. Annals of Tourism Research, 35(4), 1032-1052. https://doi.org/10.1016/j.annals.2008.09.002 DOI: https://doi.org/10.1016/j.annals.2008.09.002
- Russo, A. P. (2002). The “vicious circle†of tourism development in heritage cities. Annals of tourism research, 29(1), 165-182. https://doi.org/10.1016/S0160-7383(01)00029-9 DOI: https://doi.org/10.1016/S0160-7383(01)00029-9
- Richards, G., & Wilson, J. (2006). Developing creativity in tourist experiences: A solution to the serial reproduction of culture?. Tourism management, 27(6), 1209-1223. https://doi.org/10.1016/j.tourman.2005.06.002 DOI: https://doi.org/10.1016/j.tourman.2005.06.002
- Quinn, B. (2006). Problematising ‘festival tourism’: Arts festivals and sustainable development in Ireland. Journal of sustainable tourism, 14(3), 288-306. https://doi.org/10.1080/09669580608669060 DOI: https://doi.org/10.1080/09669580608669060
- Visser, G. (2003). Gay men, tourism and urban space: reflections on Africa's' gay capital'. Tourism Geographies, 5(2), 168-189. https://doi.org/10.1080/1461668032000068261 DOI: https://doi.org/10.1080/1461668032000068261
References
Antonova, Ð. B., & Pyatkovskaya, Е. Y. (2012). Catering infrastructure as an element of tourist destination: cluster approach in the improvement directions development. Society. Environment. Development, 1(22), 45-49 (In Russian).
Bespalova, Ð. Ð., & Rovovaya, Ð. Т. (2018). Tourism potential of the creative recreational space of the city: state and prospects of implementation in Russia. Humanist of the South of Russia, 7(1), 222-232 (In Russian).
Blažević, B., & Krstinić Nižić, M. (2015). City organization as urban challenge for tourism destinations. ToSEE – Tourism in Southern and Eastern Europe, 3, 19-33.
Davidovich, Ð. R. (2014). Catering establishments as a basis for tourist space formation in Sochi. Contemporary issues of service and tourism, 8, 60-68 (In Russian). https://doi.org/10.12737/4311 DOI: https://doi.org/10.12737/4311
ETC/UNWTO handbook on tourism destination branding – World Tourism Organization, 2007. Madrid, 232 p.
Global Report on City Tourism - Cities 2012 Project, 2012. Available online: http://cf.cdn.unwto.org/sites/all/files/pdf/am6_city_platma.pdf (accessed on 8 October 2018).
International Tourism Results (2017). The highest in seven years. Available online: http://media.unwto.org/press-release/2018-01-15/2017-international-tourism-results-highest-seven-years (accessed on 11 October 2018).
On the turnover of public catering of the Belgorod region. Available online: http://belg.gks.ru (accessed on 11 October 2018) (In Russian)
Postma, A., Buda, D., & Gugerell, K. (2017). The Future of City Tourism. Journal of Tourism Futures, 3(2), 95-101. https://doi.org/10.1108/JTF-09-2017-067 DOI: https://doi.org/10.1108/JTF-09-2017-067
Rossana Galdini, (2007). Tourism and the city: opportunity for regeneration. Tourismos: an international multidisciplinary journal of tourism, 2(2), 95-111.
Saenko, N. R., Prokhorova, V. V., Ilyina, O. V., & Ivanova, E.V. (2017). Service Management in the Tourism and Hospitality Industry. International Journal of Applied Business and Economic Research, 15(11), 207-217.
Turnover catering. Federal State Statistics Service. Available online: http://www.gks.ru (accessed on 11 October 2018) (In Russian).
Vishnevskaya, E. V., Klimova, T. B., Sloinkova, O. K., & Glumova, Y. G. (2017). The influence of virtual information spaces on tourism development La influencia de los espacios de información virtual sobre el desarrollo turÃstico. Revista Espacios, 38(49), 22-28.
Zhihui Gu, Yan Zhang, Yu Chen, Xiaomeng Chang, (2016). Analysis of Attraction Features of Tourism Destinations in a Mega-City Based on Check-in Data Mining - A Case Study of Shenzhen, China. ISPRS International Journal of Geo-Information - Open Access Journal, 5(11), 210-223. https://doi.org/10.3390/ijgi5110210 DOI: https://doi.org/10.3390/ijgi5110210
Graham, S. (2000). Constructing premium network spaces: reflections on infrastructure networks and contemporary urban development. International journal of urban and regional research, 24(1), 183-200. https://doi.org/10.1111/1468-2427.00242 DOI: https://doi.org/10.1111/1468-2427.00242
Edwards, D., Griffin, T., & Hayllar, B. (2008). Urban tourism research: developing an agenda. Annals of Tourism Research, 35(4), 1032-1052. https://doi.org/10.1016/j.annals.2008.09.002 DOI: https://doi.org/10.1016/j.annals.2008.09.002
Russo, A. P. (2002). The “vicious circle†of tourism development in heritage cities. Annals of tourism research, 29(1), 165-182. https://doi.org/10.1016/S0160-7383(01)00029-9 DOI: https://doi.org/10.1016/S0160-7383(01)00029-9
Richards, G., & Wilson, J. (2006). Developing creativity in tourist experiences: A solution to the serial reproduction of culture?. Tourism management, 27(6), 1209-1223. https://doi.org/10.1016/j.tourman.2005.06.002 DOI: https://doi.org/10.1016/j.tourman.2005.06.002
Quinn, B. (2006). Problematising ‘festival tourism’: Arts festivals and sustainable development in Ireland. Journal of sustainable tourism, 14(3), 288-306. https://doi.org/10.1080/09669580608669060 DOI: https://doi.org/10.1080/09669580608669060
Visser, G. (2003). Gay men, tourism and urban space: reflections on Africa's' gay capital'. Tourism Geographies, 5(2), 168-189. https://doi.org/10.1080/1461668032000068261 DOI: https://doi.org/10.1080/1461668032000068261