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FACTORS AFFECTING THE PERCEPTIONS OF PILGRIM TOURISTS IN SELECTION OF ACCOMMODATION AND TRANSPORTATION: A CASE STUDY OF GOLDEN TEMPLE, VELLORE CITY, TAMIL NADU, INDIA
Corresponding Author(s) : K. Vidhya
Humanities & Social Sciences Reviews,
Vol. 7 No. 5 (2019): September
Abstract
Purpose of the study: This empirical study aims to identify the perceptions of pilgrim tourists’ regarding their accommodation and transport facilities in the Golden Temple, Vellore city, Tamil Nadu, India.
Methodology: This study used both primary and secondary data for data collection among pilgrim tourists. Data were later on analyzed using SPSS statistical tools like percentage, Chi-square, ANOVA using Statistical Package for Social Sciences were applied.
Results: The findings of the study indicate that the income of the family doesn’t relate to accommodation facilities and the age of the respondents was affected by the transport facilities in Vellore City.
Applications of this study: The study brings to highlights the basics of accommodation and transportation and the factors affecting the perception of pilgrim’s tourists. It concludes that the age of the respondents affects the transport facilities in Vellore City. The transportation facilities should be improved for the tourists to attract and improve pilgrim tourism.
Novelty/Originality of this study: The study has found that the tourists had sufficient maturity, education and good exposure about their destination. The study found that accommodation facilities such as comfort, peace, safety and security, attitude and behavior of staff, and sanitation and hygiene are not more satisfied. Transport facilities such as Signboard, street lights, traffic rules have to be improved.
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- Ahmed Z U (1991) “The Influence of the components of a State’s Tourist Image on Product Positioning Strategyâ€, Tourism Management, Vol. 12, pp. 331-340. https://doi.org/10.1016/0261-5177(91)90045-U DOI: https://doi.org/10.1016/0261-5177(91)90045-U
- Amitabh Mishra A (2013) “A Study of the Factors influencing Cultural Tourists’ Perception and its Measurement with Reference to Agraâ€, The IUP Journal of Management Research, Vol. 12, No. 4, pp. 42-62.
- Albalate, D et.al. G. (2010). Tourism and urban public transport: Holding, demand pressure under supply constraints. Tourism Management, 31 (3), 425-433. https://doi.org/10.1016/j.tourman.2009.04.011 DOI: https://doi.org/10.1016/j.tourman.2009.04.011
- Ali, J. A. et.al. (2012). The impact service quality on tourist’s satisfaction in Jerash. Interdisciplinary Journal of Contemporary Research in Business, 3(12), 164-187.
- Andriotis, K et.al. (2008). Measuring tourist satisfaction: A factor- cluster segmentation approach. Journal of Vacation Marketing, 14(3), 221-235. https://doi.org/10.1177/1356766708090584 DOI: https://doi.org/10.1177/1356766708090584
- Black G (1005): The Engaging Museum: Developing Museums for Visitors Involvement, Routledge, New York.
- Crompton, J. L (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6 (4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5 DOI: https://doi.org/10.1016/0160-7383(79)90004-5
- Dell’Olio, L et.al. (2011). The quality of service desired by public transport users. Transport Policy, 18(1), 217-227. https://doi.org/10.1016/j.tranpol.2010.08.005 DOI: https://doi.org/10.1016/j.tranpol.2010.08.005
- Dr. A. Ramachandran “A Study on Tourism Awareness and Satisfaction in Tamil Nadu with Special Reference to Mamallapurma†Indian Journal of Marketing. November, 2008, pp. 27-35.
- Devanathan (2019), 2cr domestic tourists visited city in ’18, The Times of India, Wednesday, Feburary 13, pp- 7.
- Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21 (3), 555-581. https://doi.org/10.1016/0160-7383(94)90120-1 DOI: https://doi.org/10.1016/0160-7383(94)90120-1
- Fridgen, J.D. (1996). Dimension of tourism. MI: Butterworth Heninemann.
- Gaman, G. (2014). Transport Accessibility as a factor for the development of tourist accommodation. Case Study: The Romanian Health Resorts. Journal of Settlements and Spatial Planning, 5(2), 127-138.
- Govender, K. K. (2014). Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg. African Journal of Business Management, 8(10), 317.
- Henderson, J. (2009). Transport and tourism destination development: An Indonesian perspective. Tourism and Hospitality Research, 9(3), 199-208. https://doi.org/10.1057/thr.2009.1 DOI: https://doi.org/10.1057/thr.2009.1
- Heung, V. C et.al. (2001). The relationship between vacation factors and socio-demographic and travelling characteristics: The case of Japanese leisure travellers. Tourism Management, 22(3), 259-269. https://doi.org/10.1016/S0261-5177(00)00057-1 DOI: https://doi.org/10.1016/S0261-5177(00)00057-1
- Ivanovic M (2008), Cultural Tourism, Juta and co. Ltd., South Africa.
- Joobi V. P et.al. “Responsible Tourism A Way to Women Empowermentâ€, Southern Economist, March 15, 2018.
- Jensen, J. M. (2011). The relationships between socio-demographic variables, travel motivations and subsequent choice of vacation. In Proceedings of the 2nd International Conference on Economics, Business and Management, IPEDR (Vol.22). Singapore: IACSIT Press.
- Lumsdon, L. M. (2006). Factors affecting the design of tourism bus services. Annals of Tourism Research, 33(3), 748-766. https://doi.org/10.1016/j.annals.2006.03.019 DOI: https://doi.org/10.1016/j.annals.2006.03.019
- Mishra, A. et.al. (2014). Need of marketing of India as a tourist destination: Evaluation of India's performance in tourism. Prabandhan: Indian Journal of Management, 7(8), 45 – 54. https://doi.org/10.17010/pijom/2014/v7i8/59360 DOI: https://doi.org/10.17010/pijom/2014/v7i8/59360
- Nolan, M. L et.al. (1992). Religious sites as tourism attractions in Europe. Annals of Tourism Research, 19(1), 68-78. https://doi.org/10.1016/0160-7383(92)90107-Z DOI: https://doi.org/10.1016/0160-7383(92)90107-Z
- Salitta Saribut et.al. “The Effect of Previous Experience and Travel Motivation on Behavioural Intention: Moderating the Influence of the New-Age Elderly of an Emerging Country†International Journal of Applied Business and Economic Research, ISSN: 0972-7302, Vol 15, No 2, 2017.
- Sobhana Devi. V, “A Study on tourist satisfaction and their preference to act as responsible tourist for sustainable tourism†Tourism and Travel Management.
- Sathish A. S et.al. (2014). Exploring the dimensions of pilgrims' experiences. Indian Journal of Marketing, 44 (4), 5-16. https://doi.org/10.17010/ijom/2014/v44/i4/80385 DOI: https://doi.org/10.17010/ijom/2014/v44/i4/80385
- Smith 5 l j (1994), “The Tourism Product, Annals of Tourism Research, Vol. 21, No. 3, pp 582-595. https://doi.org/10.1016/0160-7383(94)90121-X DOI: https://doi.org/10.1016/0160-7383(94)90121-X
- Sharma, V et.al. (2009). Pilgrim tourism and transportation - Opportunities, problems and challenges. Indian Journal of Marketing, 39 (11), 25-30.
- Thompson (1991), Cultural Emperialism: A Critical Introduction, printer, London.
- Timothy, D et.al. (2006).Tourism, religion and spiritual journeys (Vol. 4).New York: Routledge. https://doi.org/10.4324/9780203001073 DOI: https://doi.org/10.4324/9780203001073
- The Times News Network, “Pilgrims mowed down by speeding car†Monday, March 11, 2019, pp- 3.
- The Times of India, “Arrival of Domestic and Foreign tourists†March 11, 2019, pp-4.
- Toth, G et.al. (2010). Tourism and accessibility: An integrated approach. Applied Geography, 30(4), 667-677. https://doi.org/10.1016/j.apgeog.2010.01.008 DOI: https://doi.org/10.1016/j.apgeog.2010.01.008
- Tyrinopoulos, Y et.al. (2008). Public transit user satisfaction Variability and policy implications. Transport Policy, 15(4), 260-272. https://doi.org/10.1016/j.tranpol.2008.06.002 DOI: https://doi.org/10.1016/j.tranpol.2008.06.002
- United Nation World Tourism Organisation, (2013). World tourism barometer. Madrid.
- United Nation World Tourism Organisation, (2015). UNWTO Tourism Highlights. Madrid.
- G Vasudevan (2019), 2cr domestic tourists visited city in ’18, The Times of India, Wednesday, February 13, pp- 7.
- Williams R (1983), Keywords. A Vocabulary of Culture and Society, Oxford University Press, New York.
References
Ahmed Z U (1991) “The Influence of the components of a State’s Tourist Image on Product Positioning Strategyâ€, Tourism Management, Vol. 12, pp. 331-340. https://doi.org/10.1016/0261-5177(91)90045-U DOI: https://doi.org/10.1016/0261-5177(91)90045-U
Amitabh Mishra A (2013) “A Study of the Factors influencing Cultural Tourists’ Perception and its Measurement with Reference to Agraâ€, The IUP Journal of Management Research, Vol. 12, No. 4, pp. 42-62.
Albalate, D et.al. G. (2010). Tourism and urban public transport: Holding, demand pressure under supply constraints. Tourism Management, 31 (3), 425-433. https://doi.org/10.1016/j.tourman.2009.04.011 DOI: https://doi.org/10.1016/j.tourman.2009.04.011
Ali, J. A. et.al. (2012). The impact service quality on tourist’s satisfaction in Jerash. Interdisciplinary Journal of Contemporary Research in Business, 3(12), 164-187.
Andriotis, K et.al. (2008). Measuring tourist satisfaction: A factor- cluster segmentation approach. Journal of Vacation Marketing, 14(3), 221-235. https://doi.org/10.1177/1356766708090584 DOI: https://doi.org/10.1177/1356766708090584
Black G (1005): The Engaging Museum: Developing Museums for Visitors Involvement, Routledge, New York.
Crompton, J. L (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6 (4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5 DOI: https://doi.org/10.1016/0160-7383(79)90004-5
Dell’Olio, L et.al. (2011). The quality of service desired by public transport users. Transport Policy, 18(1), 217-227. https://doi.org/10.1016/j.tranpol.2010.08.005 DOI: https://doi.org/10.1016/j.tranpol.2010.08.005
Dr. A. Ramachandran “A Study on Tourism Awareness and Satisfaction in Tamil Nadu with Special Reference to Mamallapurma†Indian Journal of Marketing. November, 2008, pp. 27-35.
Devanathan (2019), 2cr domestic tourists visited city in ’18, The Times of India, Wednesday, Feburary 13, pp- 7.
Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21 (3), 555-581. https://doi.org/10.1016/0160-7383(94)90120-1 DOI: https://doi.org/10.1016/0160-7383(94)90120-1
Fridgen, J.D. (1996). Dimension of tourism. MI: Butterworth Heninemann.
Gaman, G. (2014). Transport Accessibility as a factor for the development of tourist accommodation. Case Study: The Romanian Health Resorts. Journal of Settlements and Spatial Planning, 5(2), 127-138.
Govender, K. K. (2014). Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg. African Journal of Business Management, 8(10), 317.
Henderson, J. (2009). Transport and tourism destination development: An Indonesian perspective. Tourism and Hospitality Research, 9(3), 199-208. https://doi.org/10.1057/thr.2009.1 DOI: https://doi.org/10.1057/thr.2009.1
Heung, V. C et.al. (2001). The relationship between vacation factors and socio-demographic and travelling characteristics: The case of Japanese leisure travellers. Tourism Management, 22(3), 259-269. https://doi.org/10.1016/S0261-5177(00)00057-1 DOI: https://doi.org/10.1016/S0261-5177(00)00057-1
Ivanovic M (2008), Cultural Tourism, Juta and co. Ltd., South Africa.
Joobi V. P et.al. “Responsible Tourism A Way to Women Empowermentâ€, Southern Economist, March 15, 2018.
Jensen, J. M. (2011). The relationships between socio-demographic variables, travel motivations and subsequent choice of vacation. In Proceedings of the 2nd International Conference on Economics, Business and Management, IPEDR (Vol.22). Singapore: IACSIT Press.
Lumsdon, L. M. (2006). Factors affecting the design of tourism bus services. Annals of Tourism Research, 33(3), 748-766. https://doi.org/10.1016/j.annals.2006.03.019 DOI: https://doi.org/10.1016/j.annals.2006.03.019
Mishra, A. et.al. (2014). Need of marketing of India as a tourist destination: Evaluation of India's performance in tourism. Prabandhan: Indian Journal of Management, 7(8), 45 – 54. https://doi.org/10.17010/pijom/2014/v7i8/59360 DOI: https://doi.org/10.17010/pijom/2014/v7i8/59360
Nolan, M. L et.al. (1992). Religious sites as tourism attractions in Europe. Annals of Tourism Research, 19(1), 68-78. https://doi.org/10.1016/0160-7383(92)90107-Z DOI: https://doi.org/10.1016/0160-7383(92)90107-Z
Salitta Saribut et.al. “The Effect of Previous Experience and Travel Motivation on Behavioural Intention: Moderating the Influence of the New-Age Elderly of an Emerging Country†International Journal of Applied Business and Economic Research, ISSN: 0972-7302, Vol 15, No 2, 2017.
Sobhana Devi. V, “A Study on tourist satisfaction and their preference to act as responsible tourist for sustainable tourism†Tourism and Travel Management.
Sathish A. S et.al. (2014). Exploring the dimensions of pilgrims' experiences. Indian Journal of Marketing, 44 (4), 5-16. https://doi.org/10.17010/ijom/2014/v44/i4/80385 DOI: https://doi.org/10.17010/ijom/2014/v44/i4/80385
Smith 5 l j (1994), “The Tourism Product, Annals of Tourism Research, Vol. 21, No. 3, pp 582-595. https://doi.org/10.1016/0160-7383(94)90121-X DOI: https://doi.org/10.1016/0160-7383(94)90121-X
Sharma, V et.al. (2009). Pilgrim tourism and transportation - Opportunities, problems and challenges. Indian Journal of Marketing, 39 (11), 25-30.
Thompson (1991), Cultural Emperialism: A Critical Introduction, printer, London.
Timothy, D et.al. (2006).Tourism, religion and spiritual journeys (Vol. 4).New York: Routledge. https://doi.org/10.4324/9780203001073 DOI: https://doi.org/10.4324/9780203001073
The Times News Network, “Pilgrims mowed down by speeding car†Monday, March 11, 2019, pp- 3.
The Times of India, “Arrival of Domestic and Foreign tourists†March 11, 2019, pp-4.
Toth, G et.al. (2010). Tourism and accessibility: An integrated approach. Applied Geography, 30(4), 667-677. https://doi.org/10.1016/j.apgeog.2010.01.008 DOI: https://doi.org/10.1016/j.apgeog.2010.01.008
Tyrinopoulos, Y et.al. (2008). Public transit user satisfaction Variability and policy implications. Transport Policy, 15(4), 260-272. https://doi.org/10.1016/j.tranpol.2008.06.002 DOI: https://doi.org/10.1016/j.tranpol.2008.06.002
United Nation World Tourism Organisation, (2013). World tourism barometer. Madrid.
United Nation World Tourism Organisation, (2015). UNWTO Tourism Highlights. Madrid.
G Vasudevan (2019), 2cr domestic tourists visited city in ’18, The Times of India, Wednesday, February 13, pp- 7.
Williams R (1983), Keywords. A Vocabulary of Culture and Society, Oxford University Press, New York.