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THE PERSPECTIVE OF QUALITY MANAGEMENT SYSTEM DEVELOPMENT IN THE ERA OF INDUSTRY 4.0
Corresponding Author(s) : Tatiana Salimova
Humanities & Social Sciences Reviews,
Vol. 8 No. 4 (2020): July
Abstract
Purpose of the study: This study tried to examine the level of awareness and vision of prospects for the development of quality management and its corresponding systems in the era of transition to the technologies and principles of Industry 4.0 among quality management professionals of Russian companies.
Methodology: The study is based on the survey conducted in April - May 2019 among the expert community in the field of quality management. A total of 50 experts from Russian industrial and service companies participated in the survey. The survey was organized in accordance with the stages of 'the Deming Plan-Do-Check-Act cycle. The data analyzed by using the Spearman correlation to determine the relationship between the understanding of current priority and anticipation of future changes in quality management concepts, principles, and tools in the era of Industry 4.0.
Main Findings: The survey results show how innovative quality management methods can be applied practically with relevance to 4th industrial revolution technologies. The authors conclude that the changes in the core concepts of quality management are necessary for the Industry 4.0 era and offer a 4.0 quality definition through the revision of quality management principles.
Applications of the study: The finding of this study is useful for the development of a digital transformation strategy of the business companies by showing the correlation between quality management principles awareness and implementation of digital tools. The study shows the necessity to offer interdisciplinary training for quality management professional and IT specialists on the digital transformation of quality management.
Novelty/Originality of the study: The originality is in the design of the survey that covered issues that haven't been studied in correlation with each other before the influence of Industry 4.0 tools and key provisions on quality management and development strategy of the company. In the survey, the perception of new quality management principles was investigated for the first time.
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References
Akberdina, V., Kalinina, A., & Vlasov, A. (2018). Transformation stages of the Russian industrial complex in the context of economy digitization. Problems and Perspectives in Management, 16(4), 201-211. https://doi.org/10.21511/ppm.16(4).2018.17 DOI: https://doi.org/10.21511/ppm.16(4).2018.17
Akhmetova, S. O., Baibolova, L. K., & Serikkyzy, M. S. (2019). Integrated quality management system for food production: a case of dairy products' enterprise. Entrepreneurship and Sustainability Issues, 6(4), 1807-1822. https://doi.org/10.9770/jesi.2019.6.4(19) DOI: https://doi.org/10.9770/jesi.2019.6.4(19)
Akhmetshin, E., Morozov, I., Pavlyuk, A., Yumashev, A., Yumasheva, N., & Gubarkov, S. (2018). Motivation of personnel in an innovative business climate. European Research Studies Journal, 21(1), 352-361. https://doi.org/10.35808/ersj/953 DOI: https://doi.org/10.35808/ersj/953
Alpackaya, I., & Alpackiy, D. (2018). Perspectives and consequences of implementation and development digital economy. MATEC Web of Conferences, 193, 05087. https://doi.org/10.1051/matecconf/201819305087 DOI: https://doi.org/10.1051/matecconf/201819305087
Anupama, P. (2018). TQM as business strategy: a meta-analysis review. International Journal of Productivity and Quality Management, 23(1), 74-79. https://doi.org/10.1504/IJPQM.2018.10009280 DOI: https://doi.org/10.1504/IJPQM.2018.10009280
Batkovskiy, A. M., Leonov, A. V., Pronin, A. Yu., Semenova, E. G., Fomina, A. V., & Balashov, V. M. (2019). Sustainable development of Industry 4.0: the case of high-tech products system design. Entrepreneurship and Sustainability Issues, 6(4), 1823-1838. https://doi.org/10.9770/jesi.2019.6.4(20) DOI: https://doi.org/10.9770/jesi.2019.6.4(20)
Belk, R. W. (2013). Extended self in a digital world. Journal of Consumer Research, 40(3), 477-500. https://doi.org/10.1086/671052 DOI: https://doi.org/10.1086/671052
Brinza, V. V., Ilyichev, I. P., Ugarova, O. A., & Loginova, V. V. (2015). Prognostic simulation of external economic activity for an industrial company. CIS Iron and Steel Review, 10, 27-39. https://doi.org/10.17580/cisisr.2015.01.06 DOI: https://doi.org/10.17580/cisisr.2015.01.06
Ceylan, H. H., Karaca, Y., & Köse, O. U. B. (2018). Mass customization from consumer perspective: the mediating role of customer customization sensitivity. The Journal of Academic Social Science, 6(81), 84-102. https://doi.org/10.16992/ASOS.14270 DOI: https://doi.org/10.16992/ASOS.14270
Dahlgaard-Park, S. M., Reyes, L., & Chen, C. K. (2018). The evolution and convergence of total quality management and management theories. Total Quality Management & Business Excellence, 29(9-10), 1108-1128. https://doi.org/10.1080/14783363.2018.1486556 DOI: https://doi.org/10.1080/14783363.2018.1486556
Deming, W. E. (1986). Out of the crisis. Massachusetts Institute of Technology Center for Advanced Engineering Studies.
Eddelani, O., El Idrissi, N. E., & Monni, S. (2019). Territorialized forms of production in Morocco: provisional assessment for an own model in gestation. Insights into Regional Development, 1(1), 6-18. https://doi.org/10.9770/ird.2019.1.1(1) DOI: https://doi.org/10.9770/ird.2019.1.1(1)
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Hilkevics, S., & Semakina, V. (2019). The classification and comparison of business ratios analysis methods. Insights into Regional Development, 1(1), 48-57. https://doi.org/10.9770/ird.2019.1.1(4) DOI: https://doi.org/10.9770/ird.2019.1.1(4)
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Mahrinasari, M. S. (2019). The country of origin (COO) model of the Indonesian and Chinese printed Batik products. Journal of Southwest Jiaotong University, 54(4). https://doi.org/10.35741/issn.0258-2724.54.4.6 DOI: https://doi.org/10.35741/issn.0258-2724.54.4.6
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Park, S. H., Shin, W. S., Park, Y. H., & Lee, Y. (2017). Building a new culture for quality management in the era of the Fourth Industrial Revolution. Total Quality Management and Business Excellence, 28(9), 934-945. https://doi.org/10.1080/14783363.2017.1310703 DOI: https://doi.org/10.1080/14783363.2017.1310703
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The backstage of Davos. (2018). Expert, 5(1061), 11–12. DOI: https://doi.org/10.1002/wilm.10655
Tishina, E. A., Rezantseva, E. Y., & Reut, D. V. (2017). The concept of digital transformation of the society. In Proceedings of 10th International Conference Management of Large-Scale System Development (pp. 1–5). Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/MLSD.2017.8109697 DOI: https://doi.org/10.1109/MLSD.2017.8109697
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Funding data
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Russian Foundation for Basic Research
Grant numbers Project number 19-010-00968 «Methodology and tools of digitalization of quality management of education system and ensuring sustainable development of economic agents»