AL-ABABNEH, Mukhles M. Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels. International Journal of Tourism & Hospitality Reviews, [S. l.], v. 1, n. 1, p. 13–22, 2015. DOI: 10.18510/ijthr.2014.113. Disponível em: https://mgesjournals.com/ijthr/article/view/113. Acesso em: 29 mar. 2024.