Main Article Content
Abstract
Purpose: The objectives of the study are to analyze the factors which influence patients to go to private hospitals against public hospitals of Oman and to analyze the expectations of patients from the integrated public hospitals in Oman.
Design/methodology/approach: The study was carried out with a well-defined questionnaire through which 251 survey samples were collected on a random sampling basis.
Findings: The results of the study reveal that there is an association between the selection of hospital and services and the cost of the services offered in the hospital and it is found that the cost of services incurred makes an impact in the selection of hospital for medical treatment. The study also revealed that in private hospitals patients could easily approach anyone including the reception staff and all are helpful, and the private hospitals are equipped with modern equipment, and doctors treat patients in a friendly manner.
Research limitations/Implications: The majority of the population taken for the study are aged above 20 years, and the samples were collected from selected regions of Oman, and wide range collection of samples from all the regions will help to improve the solution.
Social implications: The study suggests that sufficient medicines should be provided in all the public health centers and periodic inspection should be conducted at regular intervals to improve the standards of the public health Centers and Government Hospitals concerning cleanliness, treatments and the front line services.
Originality/Value: No study has examined the causes for the hospital selection delay in the construction projects of Oman, and it is a first-hand study of its kind and the results will be useful to the stakeholders.
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References
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- Al-Mujaini, A., Al Farsi, Y., Al Maniri, A. and Ganesh, A. (2011), “Satisfaction and Perceived Quality of an Electronic Medical Record System in a Tertiary Hospital in Oman,†Oman Medical Journal, Vol.26, No.5, pp.324-328, available at http://www.omjournal.org/images/142_M_Deatials_Pdf_.pdf DOI: https://doi.org/10.5001/omj.2011.81
- Andaleeb, S.S. (2000), “Public and private hospitals in Bangladesh: Service quality and predictors of hospital choice,â€Health Policy Plan, US National Library of Medicine, National Institute of Health, Vol.15, No.1, pp.95-102, available at https://www.ncbi.nlm.nih.gov/pubmed/10731240 DOI: https://doi.org/10.1093/heapol/15.1.95
- Baddour, A. and Abbas, A. (2016), “Private and Public Hospitals Automation,â€International Journal of Pure and Applied Sciences and Technology, Vol.32, No.1, pp.1-16, available at www.ijopaasat.in
- Balushi, A. (2015), “Occupational Stress issues of the Nurses from Hospitals in Sohar, Oman,†MBA Research Project Dissertation Report submitted to Faculty of Business, Sohar University, Oman, 2015, pp.1-175.
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- Lee, F., Teich, J.M., Spurr, C. D and Bates, D.W. (1996), “Implementation of Physician Order Entry: User Satisfaction and Self-Reported Usage Patterns’’, Journal of the American Medical Informatics Association Vol.3, issue.1, pp.42-55 available at https://academic.oup.com/jamia/article/3/1/42/861814/Implementation-of-Physician-Order-Entry-User DOI: https://doi.org/10.1136/jamia.1996.96342648
- Motwani, D. and Shrimali, V. (2014a), “Service Marketing Mix of Indian Hospitals: A Critical Reviewâ€, Czech Journal of Social Sciences, Business and Economics, Vol. 3 , issue.2, pp. 65-72, available at http://www.cjssbe.cz/journal-archive/volume-3-issue-4-2014-/ DOI: https://doi.org/10.24984/cjssbe.2014.3.2.8
- Motwani, D. and Shrimali, V. (2014b), “Factors affecting patients’ decision in selection of Hospital,†Management Strategies Journal, Vol.25, issue.3, pp.5-10, available at http://www.strategiimanageriale.ro/papers/140301.pdf
- Mrayyan, M.T. (2004), “Nurse job satisfaction and retention: comparing public to private hospitals in Jordan,†Journal Citation Reports Vol.13, issue.1, pp.40-50, available at http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2834.2004.00453.x/full#publication-history DOI: https://doi.org/10.1111/j.1365-2834.2004.00453.x
- Pavel, M.S., Chakrabarty, S., and Gow, J. (2016), “Cost of illness for outpatients attending public and private hospitals in Bangladesh,†International Journal for Equity in Health, Vol.15, issue. 167, pp.1-12, available at https://equityhealthj.biomedcentral.com/articles/10.1186/s12939-016-0458-x DOI: https://doi.org/10.1186/s12939-016-0458-x
- Pongsupap, Y. and Lerberghe, W.V. (2006), “Choosing between public and private or between hospital and primary care: responsiveness, patient-centeredness and prescribing patterns in outpatient consultations in Bangkok,†Tropical Medicine and International Health, Vol.11, No.1, pp.81-89, available at http://onlinelibrary.wiley.com/doi/10.1111/j.1365-3156.2005.01532.x/full DOI: https://doi.org/10.1111/j.1365-3156.2005.01532.x
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- Wanjau, K.N., Muiruri, B.W. and Ayodo, E. (2012), “Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National Hospital,â€Institutional Repository, Kartina University, Jul.2012, available at http://karuspace.karu.ac.ke/handle/123456789/463
References
Al Farsi, M. and West, D.J. Jr. (2006), “Use of Electronic Medical Records in Oman and Physician Satisfaction,†Journal of Medical system, Vol. 30, issue.1, pp.17-22, available at https://www.ncbi.nlm.nih.gov/pubmed/16548410 DOI: https://doi.org/10.1007/s10916-006-7399-7
Al Rashdi, I. and Al Qasmi, A. (2012), “Staff Perception of Relative Importance of Quality Dimensions for Patients at Tertiary Public Services in Oman,†Oman Medical Journal, Vol.27, issue. 5, pp. 396-401, available at http://omjournal.org/images/289_M_Deatials_Pdf_.pdf DOI: https://doi.org/10.5001/omj.2012.97
AlDhawi, A.A. and West, D.J. (2006), “Challenging Health Care system Sustainability in Oman,†Journal of Health Sciences Management and Public Health, Vol.7, issue.2, pp.124-135, available at http://medportal.ge/eml/publichealth/2006/n2/index.html
Al-Mujaini, A., Al Farsi, Y., Al Maniri, A. and Ganesh, A. (2011), “Satisfaction and Perceived Quality of an Electronic Medical Record System in a Tertiary Hospital in Oman,†Oman Medical Journal, Vol.26, No.5, pp.324-328, available at http://www.omjournal.org/images/142_M_Deatials_Pdf_.pdf DOI: https://doi.org/10.5001/omj.2011.81
Andaleeb, S.S. (2000), “Public and private hospitals in Bangladesh: Service quality and predictors of hospital choice,â€Health Policy Plan, US National Library of Medicine, National Institute of Health, Vol.15, No.1, pp.95-102, available at https://www.ncbi.nlm.nih.gov/pubmed/10731240 DOI: https://doi.org/10.1093/heapol/15.1.95
Baddour, A. and Abbas, A. (2016), “Private and Public Hospitals Automation,â€International Journal of Pure and Applied Sciences and Technology, Vol.32, No.1, pp.1-16, available at www.ijopaasat.in
Balushi, A. (2015), “Occupational Stress issues of the Nurses from Hospitals in Sohar, Oman,†MBA Research Project Dissertation Report submitted to Faculty of Business, Sohar University, Oman, 2015, pp.1-175.
Basu, S., Andrews, J., Kishore, S., Panjabi, R. and Stuckler, D. (2012), “Comparative Performance of Private and Public Healthcare Systems in Low- and Middle-Income Countries: A Systematic Review,â€Private and Public Healthcare Performance, Vol.9, issue. 6, pp.1-14, available at https://dash.harvard.edu/bitstream/handle/1/10433489/3378609.pdf;sequence=1 DOI: https://doi.org/10.1371/journal.pmed.1001244
Chao-Chan, W.(2011), “The impact of hospital brand image on service quality, patient satisfaction and loyalty,†African Journal of Business Management, Vol.5, No.12, pp.4873-4882, doi: 10.5897/ajbm10.1347
Chen, C.B., and Kao, P.L. (2011), “The Effects of the Hospital Marketing Promotion on Consumers’ Choice of Hospitals Consumers,†The Journal of Human Resource and Adult Learning, Vol.7, No.2, pp.156-168, available at http://www.hraljournal.com/Page/18%20Chuan-Biau%20Chen.pdf
Cooper, Z., Craig, S., Gaynor, M. and Reenen, J.V. (2015). “The Price Ain’t Right? Hospital price and health spending on privately insuredâ€, The National Bureau of Economic Research, NBER working paper 21815, Dec. 2015, pp.1-55, available at http://www.healthcarepricingproject.org/sites/default/files/pricing_variation_manuscript_0.pdf DOI: https://doi.org/10.3386/w21815
Irfan, S.M., and Ijaz, A. (2011), “Comparison of Service Quality between Private and Public Hospitals: Empirical Evidence from Pakistan,†Journal of Quality and Technology Management, Vol.7, issue.1, pp.1-22, available at http://results.pu.edu.pk/images/journal/iqtm/PDF-FILES/01-Comparison%20of%20Service%20Quality%2026-5-2011.pdf
Khattak, A., Ismail Alvi, M.,Awais Yousaf, M., Zain-ul-Abideen Shah, s., Trial, D. and Akhter, S. (2012), “Patient satisfaction- A Comparison between public & private Hospitals of Peshawarâ€, International Journal of Collaborative Research on Internal Medicine & Public Health, Vol.4, issue.5, pp.713-722, available at http://www.iomcworld.com/ijcrimph/files/v04-n05-32.pdf
Kim, K.H., Kim, K.S., Kim, D.Y., Kim, J.H. and Kang, S.H. (2008), “Brand equity in hospital marketing,†Journal of Business Research, Vol. 61, issue.1, pp.75-82, available at http://www.sciencedirect.com/science/article/pii/S0148-2963(07)00136-1 DOI: https://doi.org/10.1016/j.jbusres.2006.05.010
Koksal, L., Mumcu, G., Sisman, N., Catar, R.O., and Sur, H. (2012), “The use of Web Pages as a Health Communication Tool in Private and Public Hospitals,†Journal of Marmara University Institute of Health Sciences, Vol. 2, issue.1, pp.14-19 available at http://musbed.marmara.edu.tr
Kondasani, R.K.R. and Panda, R.K. (2015), “Customer Perceived Service Quality, Satisfaction and Customer Loyalty: An Empirical Test of Mediation in Private Hospitals,†ResearchGate, Proceedings of the 1st IIMA International Conference on Advances in Health Care Management Services, Jul. 2015, available at http://hdl.handle.net/11718/14117
Lee, F., Teich, J.M., Spurr, C. D and Bates, D.W. (1996), “Implementation of Physician Order Entry: User Satisfaction and Self-Reported Usage Patterns’’, Journal of the American Medical Informatics Association Vol.3, issue.1, pp.42-55 available at https://academic.oup.com/jamia/article/3/1/42/861814/Implementation-of-Physician-Order-Entry-User DOI: https://doi.org/10.1136/jamia.1996.96342648
Motwani, D. and Shrimali, V. (2014a), “Service Marketing Mix of Indian Hospitals: A Critical Reviewâ€, Czech Journal of Social Sciences, Business and Economics, Vol. 3 , issue.2, pp. 65-72, available at http://www.cjssbe.cz/journal-archive/volume-3-issue-4-2014-/ DOI: https://doi.org/10.24984/cjssbe.2014.3.2.8
Motwani, D. and Shrimali, V. (2014b), “Factors affecting patients’ decision in selection of Hospital,†Management Strategies Journal, Vol.25, issue.3, pp.5-10, available at http://www.strategiimanageriale.ro/papers/140301.pdf
Mrayyan, M.T. (2004), “Nurse job satisfaction and retention: comparing public to private hospitals in Jordan,†Journal Citation Reports Vol.13, issue.1, pp.40-50, available at http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2834.2004.00453.x/full#publication-history DOI: https://doi.org/10.1111/j.1365-2834.2004.00453.x
Pavel, M.S., Chakrabarty, S., and Gow, J. (2016), “Cost of illness for outpatients attending public and private hospitals in Bangladesh,†International Journal for Equity in Health, Vol.15, issue. 167, pp.1-12, available at https://equityhealthj.biomedcentral.com/articles/10.1186/s12939-016-0458-x DOI: https://doi.org/10.1186/s12939-016-0458-x
Pongsupap, Y. and Lerberghe, W.V. (2006), “Choosing between public and private or between hospital and primary care: responsiveness, patient-centeredness and prescribing patterns in outpatient consultations in Bangkok,†Tropical Medicine and International Health, Vol.11, No.1, pp.81-89, available at http://onlinelibrary.wiley.com/doi/10.1111/j.1365-3156.2005.01532.x/full DOI: https://doi.org/10.1111/j.1365-3156.2005.01532.x
Samir, N. and Karim, S. (2011), “Medical Tourism, Local and International Perspective,†Oman Medical Journal, Vol.26, No.4, pp.215-218, available at https://www.researchgate.net/publication/51760725_An_Insight_Medical_Tourism_Local_and_International_Perspective DOI: https://doi.org/10.5001/omj.2011.54
Wanjau, K.N., Muiruri, B.W. and Ayodo, E. (2012), “Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National Hospital,â€Institutional Repository, Kartina University, Jul.2012, available at http://karuspace.karu.ac.ke/handle/123456789/463