Main Article Content
Abstract
Purpose of the study: The phenomenon of electronic word-of-mouth (eWOM) or word of mouth communication in marketing activities on digital media is one of the most important things in improving the purchasing decision of a product or services. This study aims to analyze the effect of celebrity endorsement on consumer purchase decisions, case studies at Nona Judes Restaurant.
Methodology: This research is mixed-method, both qualitative and quantitative. Data collection techniques in this study were interviews and questionnaires that were measured using a Likert scale. The questionnaire was distributed to 100 respondents who were consumers of the Nona Judes restaurant. The data were analyzed using simple linear regression analysis.
Main Findings: The results of this study indicate that celebrity endorsement influences product purchase decisions. The contribution of celebrity endorsement variables to product purchase decisions is 25.9%. Researchers concluded that there are several factors considered in selecting endorsers. These factors include big names and experiences, appearance, social media strength of endorsers, and communication skills.
Implications: This study is offering suggestions for company management in determining celebrity for product endorsement. The orders of indicators to consider are (1) Power, (2) Credibility, (3) Attraction.
Novelty/Originality of this study: This research specifically addresses the role of celebrity endorsement in product purchase decisions in restaurants. This study also produced endorser selection criteria and their indicators, i.e. 1) Power (fame, strengths on social media); 2) Credibility (the truth of information, endorser information skills); 3) Attractiveness (physical appearance, endorser’s characters).
Keywords
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References
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References
Abdul, R., & Rachmat, H. (2019). Product Differentiation, Celebrity Endorsement and Purchase Intention: Case Study of Makuta Cake Bandung, West Java, Indonesia. Global Business and Management Research, 11(1), 275–284.
Ali, Hassanudin; Purwandi, L. (2017). Millenial Nusatara. Jakarta: PT Gramedia Pustaka Utama.
Bencsik, A., Juhász, T., & Horváth-Csikós, G. (2016). Y and Z Generations at Workplaces. Journal of Competitiveness, 6(3), 90–106. https://doi.org/10.7441/joc.2016.03.06 DOI: https://doi.org/10.7441/joc.2016.03.06
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586–607. https://doi.org/10.1016/j.jcps.2014.05.002 DOI: https://doi.org/10.1016/j.jcps.2014.05.002
Cornellia, A. H., Putra, H. S. A., Priyambodo, T. K., & Widyaningsih, Y. A. (2017). Social media based proposed model for museum marketing strategy in Yogyakarta. Advanced Science Letters, 23(11), 10636–10639. https://doi.org/10.1166/asl.2017.10119 DOI: https://doi.org/10.1166/asl.2017.10119
Daboll, P. (2011). CELEBRITIES IN ADVERTISING ARE ALMOST ALWAYS A BIG WASTE OF. 1–4.
Dessyana, C. J. (2013). Store Atmosphere Pengaruhnya Terhadap Keputusan Pembelian Konsumen di Texas Chicken Multimart II Manado. Jurnal EMBA, 1(3), 844–852. Retrieved from https://ejournal.unsrat.ac.id/index.php/emba/article/view/1893/1502
Djafarova, E., & Rushworth, C. (2017). Exploring the credibility of online celebrities’ Instagram profiles in influencing the purchase decisions of young female users. Computers in Human Behavior, 68, 1–7. https://doi.org/10.1016/j.chb.2016.11.009 DOI: https://doi.org/10.1016/j.chb.2016.11.009
Gunelius, S. (2011). 30-Minutes SOCIAL MEDIA Marketing. https://doi.org/10.2165/11590720-000000000-00000 DOI: https://doi.org/10.2165/11590720-000000000-00000
Halonen-Knight, E., & Hurmerinta, L. (2010). Who endorses whom? Meanings transfer in celebrity endorsement. Journal of Product and Brand Management, 19(6), 452–460. https://doi.org/10.1108/10610421011085767 DOI: https://doi.org/10.1108/10610421011085767
Howe, N; Strauss, W. (2000). Millenials Rising: The Next Generations. Newyork: Vintage Books.
Ilicic, J., & Webster, C. M. (2011). Effects of multiple endorsements and consumer-celebrity attachment on attitude and purchase intention. Australasian Marketing Journal, 19(4), 230–237. https://doi.org/10.1016/j.ausmj.2011.07.005 DOI: https://doi.org/10.1016/j.ausmj.2011.07.005
Kiswalini, A., & Nurcahya, I. K. (2014). Pengaruh Celebrity Endorser, Brand Image, dan Kepercayaan Konsumen Terhadap Keputusan Pembelian. E-Journal Manajemen Universitas Udayana, 3(6), 1522–1534.
Kotler, P., & Keller, K. L. (2007). Manajemen Pemasaran edisi 13 jilid 1. Jakarta: PT Indeks.
Kusumaningrum, D. A., & Wachyuni, S. S. (2020). Promo Cashback GoPay Terhadap Minat Beli Bubble Drink (Studi Kasus: Yu Cha Indonesia, Pluit). Journal of Tourism and Economic, 3(1), 23–30. DOI: https://doi.org/10.36594/jtec.v3i1.51
McCormick, K. (2016). Celebrity endorsements: Influence of a product-endorser match on Millennials attitudes and purchase intentions. Journal of Retailing and Consumer Services, 32, 39–45. https://doi.org/10.1016/j.jretconser.2016.05.012 DOI: https://doi.org/10.1016/j.jretconser.2016.05.012
Peter, J. P., & Olson, J. C. (2009). Costumer Behavior, Jilid 2, Edisi Kelima. Jakarta: Erlangga.
Priyatno, D. (2012). Cara Kilat belajar Analisis Data dengan SPSS 20 Edisi Kesatu. Yogyakarta: Andi Offset.
Shimp, T. A., & Andrews, J. C. (2013). Advertising, Promotion, and other aspects of Integrated Marketing Communications. Integrated Marketing Communications, 1–754.
Silverman. (2011). The Secrets of Word-of-Mouth Marketing Second Edition. AMACOM. https://doi.org/10.1109/OPTIM.2008.4602378 DOI: https://doi.org/10.1109/OPTIM.2008.4602378
Spry, A., Pappu, R., & Cornwell, T. B. (2011). Celebrity endorsement, brand credibility and brand equity. European Journal of Marketing, 45(6), 882–909. https://doi.org/10.1108/03090561111119958 DOI: https://doi.org/10.1108/03090561111119958
Sugiyono. (2014). Metode penelitian kuantitatif, kualitatif, dan R & D. Bandung: Alfabeta.
Taufique, K. M. R., & Shahriar, F. M. (2011). Online Social Media as a Driver of Buzz Marketing. International Journal of Online Marketing, 1(2), 57–67. https://doi.org/10.4018/ijom.2011040104 DOI: https://doi.org/10.4018/ijom.2011040104
Thomas, G. M. (2004). Building the buzz in the hive mind. Journal of Consumer Behaviour, 4(1), 64–72. https://doi.org/10.1002/cb.158 DOI: https://doi.org/10.1002/cb.158
Utami, S. P., Setyowati, N., & Mandasari, P. (2020). Celebrity Brand Ambassador and e-WOM as Determinants of Purchase Intention: A Survey of Indonesian Celebrity Cake. E3S Web of Conferences, 142, 1–9. https://doi.org/10.1051/e3sconf/202014205001 DOI: https://doi.org/10.1051/e3sconf/202014205001
Wiweka, K., Wachyuni, S. S., Rini, N. A., Adnyana, I. N., & Adnyana, P. P. (2019). Jurnal Sains Terapan Pariwisata PERILAKU BERWISATA WISATAWAN GENERASI MILENIAL DI JAKARTA PADA ERA REVOLUSI INDUSTRI 4.0. Jurnal Sains Terapan Pariwisata, 4(3), 313–334.
Databoks. (2019). Proyeksi Pengguna Internet di Indonesia 2017-2023. Retrieved From https://databoks.katadata.co.id/datapublish/2019/09/09/berapa-pengguna-internet-di-indonesia on 04 April 2020
Instagram.com. (2019). Retrieved from https://www.instagram.com/nonajudesss/ on 21 May 2019
We Are Social. (2019). Digital in 2019. Retrieved from https://wearesocial.com/global-digital-report-2019 on 04 April 2020