Article Sidebar

Submitted
January 3, 2023
Published
November 23, 2022
Download
PDF
Statistic
Read Counter : 112 Download : 146

Downloads

Download data is not yet available.

Main Article Content

Abstract

Purpose: This study aims to investigate the usage of mobile technologies by spaza shop (tuck shop) owners in South Africa. It also evaluates opportunities created using mobile communication.


Methodology: Interviews were conducted with 110 small, micro, and medium enterprises (SMMEs) operating spaza business shops in Mkhuhlu and Calcutt in the Bushbuckridge Municipality in Mpumalanga, South Africa. Police officers, South Africans, Somalians, and Indians were interviewed. Data was collected through self-completion questionnaires. Interviews were conducted in English as most participants needed help understanding African languages.


Main Findings: Technological skills are needed for the township business owners. Safety and security must support SMMEs in townships by protecting their owners and resources against criminals. Spaza shop owners must invest in training to advance their business skills and advance in technology to do business.


Implications: Aligned to the Native-owned spaza shops in the selected townships, informal traders, related businesses, other townships, academics, and policymakers may draw vital lessons from this study


Novelty: First time this kind of study is being conducted at Bushbuckridge Municipality with spaza shop owners.

Keywords

Electronic Payments SMME Technology Spaza Language Mpumalanga

Article Details

License

Authors retain the copyright without restrictions for their published content in this journal. IJMIER is SHERPA ROMEO Journal. 

Publishing License

This is an open-access article distributed under the terms of  Creative Commons License

How to Cite
Mafuwane, H. C., & Muchie, M. (2022). A case study of the Adoption of Electronic Payment Methods by Spaza Shop owners in Mkhuhlu Township in South Africa. International Journal of Management, Innovation & Entrepreneurial Research, 8(2), 01–09. https://doi.org/10.18510/ijmier.2022.821
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX
Crossref
Scopus
Google Scholar
Europe PMC

References

  1. Asah, F., Fatoki, O.O. and Rungani, E. (2015). The impact of motivations, personal values, and management skills on the performance of SMEs in South Africa. African Journal of Economic and Management Studies. https://doi.org/10.1108/AJEMS-01-2013-0009
  2. Basardien, F., Parker, H., Bayat, M., Friedrich, C. and Appoles, S. (2014). Entrepreneurial orientation of spaza shop entrepreneurs' evidence from a study of South African and Somali-owned spaza shop entrepreneurs in Khayelitsha. Singaporean Journal of Business Economics and Management Studies, 2(10), 45-61. https://doi.org/10.12816/0006774
  3. Bear, M., Tladi, S. & Pedro, D. (2004). The "what if…" service concept test: Tripple Trust Organization's market research tool to test microenterprise interest in new business ideas. PLP Technical Notes, no:1. The SEEP Network.
  4. Cant, M.C. and Wiid, J.A. (2013). Establishing the challenges affecting South African SMEs. International Business & Economics Research Journal, 12(6), 707-716. https://doi.org/10.19030/iber.v12i6.7869
  5. Franco, M. and Haase, H. (2010). Failure factors in small and medium-sized enterprises: a qualitative study from an attributional perspective. International Entrepreneurship and Management Journal, 6(4),503-521 https://doi.org/10.1007/s11365-009-0124-5
  6. Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2013). Multivariate Data Analysis. Always Learning. Newyork: Pearson.
  7. Liedeman, R., Charman, A., Piper, L. & Petersen, L. (2013). Why are foreign-run spaza shops more successful? The rapidly changing spaza sector in South Africa.
  8. Kelley, D., Singer, S., and Herrington, M., (2016). 2015/2016 global report. GEM Global Entrepreneurship Monitor.
  9. Khoza, R.M. and Kalitanyi, V. (2014). Challenges in operating micro-enterprises by African foreign entrepreneurs in Cape Town, South Africa. Mediterranean journal of social sciences, 5(10), pp.205-205. https://doi.org/10.5901/mjss.2014.v5n10p205
  10. Kosempel, S. (2007). Interaction between knowledge and technology: a contribution to the theory of development. Canadian Journal of Economics/Revue canadienne d'économique, 40(4), 1237-1260. https://doi.org/10.1111/j.1365-2966.2007.00450.x
  11. Mason, K. (2013). Research on small businesses [Online]. Available from: http://www.moy ak.com/papers/small-business-statistics.html
  12. Mkoka, S. (2012). Towards integrated youth development. My Youth My Future Journal, 1 (1), pp. 2-103,
  13. Matlala, R.S. (2014). The use of mobile devices by micro-entrepreneurs in Hammanskraal. M.Tech Entrepreneurship. Dissertation. Tshwane University of Technology.
  14. Matlala, R., Shambare, R. and Lebambo, M. (2014). How South African Spaza Shop owners utilise mobile communication technologies to run their businesses. European Scientific Journal, 10(25).
  15. Moloi, K.C. and Nkhahle, M.A. (2014). Perceived success of entrepreneurs in the Vaal region of South Africa with special reference to fashion entrepreneurs. Mediterranean Journal of Social Sciences, 5(1), 225. https://doi.org/10.5901/mjss.2014.v5n1p225
  16. Mthimkhulu, A.M. and Aziakpono, M.J. (2015). What impedes micro, small, and medium firms' growth the most in South Africa? Evidence from World Bank Enterprise Surveys. South African Journal of Business Management, 46(2), 15-27. https://doi.org/10.4102/sajbm.v46i2.88
  17. Marivate, S.P. (2014). The impact of entrepreneurial skills on the viability and long-term survival of small businesses: a case of the city of Tshwane, South Africa. European Journal of Business, Economics, and Accountancy, 2(2), 53-72.
  18. Mini, G.K. and Thankappan, K.R. (2017). Pattern correlates, and implications of non-communicable disease multimorbidity among older adults in selected Indian states: a cross-sectional study. BMJ open, 7(3), p.e013529. https://doi.org/10.1136/bmjopen-2016-013529
  19. Rolfe, R., Woodward, D., Ligthelm, A., & Guimaraes, P. (2010). The viability of informal micro-enterprise in South Africa. Proceedings from the "Entrepreneurship in Africa Conference, April 1, 2010, Syracuse University, New York.
  20. Shahid Iqbal, M., Ul Hassan, M. and Habibah, U. (2017). Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction. Cogent Business & Management, 5(1), 1. https://doi.org/10.1080/23311975.2018.1423770
  21. Stats, South Africa, 2012 at https://www.statssa.gov.za/publications/SAStatistics/SAStatistics2012.pdf
  22. Tengeh R.K & Mukwarami. J. (2017). The Growth Challenges of Native-owned Spaza Shops in Selected Townships in South Africa. International Journal of Applied Business and Economic Research, ISSN: 0972-7302.
  23. Tengeh, R.K. & Nkem, L. (2017). The role of Stokvels in Financing Immigrant-owned Businesses in South Africa. Sustainability, 9(8), 1396-1412. https://doi.org/10.3390/su9081396
  24. Tengeh, R.K. (2016). Entrepreneurial Resilience: The case of Somali grocery shop owners in a South African township. Problems and Perspectives in Management, 14(4-1), 73-81. https://doi.org/10.21511/ppm.14(4-1).2016.09
  25. Timmons, E. & Spinelli, S. (2003). Entrepreneurship for the 21st century. New Venture Creation, 3, 249-256.
  26. Webb, J.W., Morris, M.H. and Pillay, R. (2013). Microenterprise growth at the base of the pyramid: A resource-based perspective. Journal of Developmental Entrepreneurship, 18(04), 1350026. https://doi.org/10 .1142/S108494671350026X
  27. Van Scheers, L. (2016). Determine Small and Medium Enterprise (SME) Internet Marketing Usage in the Tshwane Area, South Africa. Acta Universitatis Danubius economica, 12(1).
  28. Woodward, D., Rolfe, R., Ligthelm, A., and Guimaraes, P., 2011. The viability of informal microenterprise in South Africa. Journal of Developmental Entrepreneurship, 16(01), 65-86. https://doi.org/10.1142/ S1084946711001719