Main Article Content

Abstract

Purpose/Background: This paper provides a systematic review of previous articles, books, and online news with a specific focus on Muslim tourists’ experiential value, Islamic attributes, and halal tourist destinations.


Methodology: This paper reviews literature reviews of journal articles, conference proceedings, and books interrelated with the keywords and the research field.


Main Findings: The review findings suggest that tourists’ satisfaction is crucial in determining destination loyalty and the decision of revisiting certain destinations. Satisfaction should be used to assess the performance of destinations’ products and services as Muslim tourists may take into account the availability of facilities tailored to cater their religious and personal needs but they will feel most satisfied when performance exceeds necessities.


Application: The findings from this review will benefit those in the tourism-related industries and policymakers. The specific identification of certain elements influencing the Muslim tourists’ preferences would help the service providers to offer attractive packages that meet the tourist’ expectations.


Limitations: This paper has its limitations as the data was obtained from tourists visiting several locations in Bandung, Padang, and Lombok, Indonesia. To obtain generalized findings with regards to tourists’ views of the issue, a larger sampling is recommended.


Novelty/Originality: This paper is significant as it focuses on Halal tourism by highlighting Muslim experiential values in halal tourist destinations as previous studies were focused on products and shopping malls. Hence, information from this paper will provide more light on the importance of Islamic attributes on halal tourism and Muslim tourists’ intention to revisit the locations.

Keywords

halal tourism islamic attributes indonesia muslim tourists Islamic environment

Article Details

How to Cite
Yuliviona, R., Alias, Z. ., Abdullah, M., & Azliyanti, E. (2019). THE RELATIONSHIP OF HALAL TOURISM, ISLAMIC ATTRIBUTES, EXPERIENTIAL VALUE, SATISFACTION AND MUSLIM REVISIT INTENTION IN FRAMEWORK: A SYSTEMATIC LITERATURE REVIEW . International Journal of Tourism & Hospitality Reviews, 6(1), 50–57. https://doi.org/10.18510/ijthr.2019.614

References

  1. Armstrong R., Hall B.J., Doyle J. & Waters, E. (2011). Cochrane Update. Scoping the scope of a cochrane review. Journal of Public Health. 33 (1): 147–50. doi:10.1093/pubmed/fdr015. PMID 21345890
  2. Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804. doi:https://doi.org/10.1016/S0160-7383(99)00108-5
  3. Battour, M., Ismail, M.N & Battor, M (2011) The Impact of Destination Attributes on Muslim Tourist’s Choice. International Journal Of Tourism Research. 13:527-540 DOI: 10.1002/jtr.824
  4. Battour, M. & Ismail, M.N (2014). The Role of Destination Attributes in Islamic Tourism. SHS Web of Conferences (12) . DOI: https://doi.org/10.1051/shsconf/20141201077
  5. Battour, M., Battor, M., & Ismail, M. (2012). The Mediating Role of Tourist Satisfaction: A Study of Muslim Tourists in Malaysia. Journal of Travel & Tourism Marketing. 29:279–297. DOI: 10.1080/10548408.2012.666174
  6. Battour, M., Ismail, M., & Battor, M. (2011). The Impact of Destination Attributes on Muslim Tourist's Choice. International Journal of Tourism Research. https://doi.org/10.1002/jtr.824
  7. Battour, Mohamed. (2017). Muslim Travel Behavior in Halal Tourism. 10.5772/intechopen.70370.
  8. Bazazo, I., Elyas, T., Awawdeh, L., Faroun, M., & Qawasmeh, S. a. (2017). The Impact of Islamic Attributes of Destination on Destination Loyalty via the Mediating Effect of Tourist Satisfaction . International Journal of Business Administration 8. 4, https://doi.org/10.5430/ijba.v8n4p65
  9. Beeho, A., J., & Prentice, R. C. (1997). Conceptualizing the experiences of heritage tourists: A case study of New Lanark World Heritage Village. Tourism Management. 18. 2:75-87 . https://doi.org/10.1016/S0261-5177(96)00103-3
  10. Bowen, J., & Shoemaker, S. (2003). Loyalty: A strategic commitment. Cornell Hospitality Quarterly 44(1):31-46
  11. Bramwell, B. (1998). User satisfaction and product development in urban tourism. Tourism Management, 19(1), 35-47.
  12. Chen, P.-T., & Hu, H.-H. (2010). The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry. International Journal of Hospitality Management, 29(3), 405-412. doi:https://doi.org/10.1016/j.ijhm.2009.09.006
  13. Chi, C. G.-Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. doi:https://doi.org/10.1016/j.tourman.2007.06.007
  14. Collins, D., & Tisdell, C. (2002). Gender and Differences in Travel Life Cycles. Journal of Travel Research, 41(2), 133-143. doi:10.1177/004728702237413
  15. Cronin. Jr, J., Brady, M., & Hult, T. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76(2):193-218 •
  16. Csikszentmihalyi, M. (2000). The Costs and Benefits of Consuming. Journal of Consumer Research, 27(2), 267-272. doi:10.1086/314324
  17. Deng, J., & Pierskalla, C. (2011). Impact of Past Experience on Perceived Value, Overall Satisfaction, and Destination Loyalty: A Comparison Between Visitor and Resident Attendees of a Festival. Event Management 15, 163-177.
  18. Eid, R., & El-Gohary, H. (2014). Muslim Tourist Perceived Value in the Hospitality and Tourism Industry. Journal of Travel Research, 54(6), 774-787. doi:10.1177/0047287514532367
  19. Getty, J., & Thompson , K. N. (1994). The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions. Journal of Hospitality & Leisure Marketing, 2:3, 3-22, DOI: 10.1300/J150v02n03_02
  20. Hassan, Z. (2015). Factors affecting Muslim Tourists Choice of Halal Concept Hotels and Satisfaction in Malaysia: Moderating effect of Religious Devotedness. International Journal of Accounting & Business Management 3 (No.2). DOI: 10.24924/ijabm/2015.11/v3.iss2/133.144
  21. Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346-351. doi:10.1108/09596110010342559
  22. Khoo-Lattimore, C., & Ekiz, E. H. (2014). Power in praise: Exploring online compliments on luxury hotels in Malaysia. Tourism and Hospitality Research, 14(3), 152-159. doi:10.1177/1467358414539970
  23. Kim, A. K., & Brown, G. (2012). Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty. Anatolia, 23(3), 328-347. doi:10.1080/13032917.2012.696272
  24. Kim, S.-H., Holland, S., & Han, H.-S. (2013). A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando. International Journal of Tourism Research 15, 313-328 https://doi.org/10.1002/jtr.1877
  25. Kovjanic, G. (2014). Islamic Tourism as a Factor of the Middle East Regional Development. .Turizam 18. 33-43. 10.5937/Turizam1401033K.
  26. Kozak, M. (2001). Repeaters' Behavior at Two Distinct Destinations. Annals of Tourism Research 28 3:784-807 ref.70
  27. Kozak, M., & Rimmington, M. (2000). Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination. Journal of Travel Research, 38(3), 260-269. doi:10.1177/004728750003800308
  28. Lewis,S R., & Chambers, R. (2000). Marketing leadership in hospitality: Foundations and practices. New York: John Wiley & Sons.
  29. Lin, C.-H. (2012). Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Springs Tourists. Journal of Hospitality & Tourism Research, 38(2), 243-265. doi:10.1177/1096348012451460
  30. Loureiro, S. (2014). The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management Vol.40:1-9 •
  31. Martin, H. S., Collado, J., & Bosque, I. R. d. (2013). An exploration of the effects of past experience and tourist involvement on destination loyalty formation. Current Issues in Tourism, 16(4), 327-342. doi:10.1080/13683500.2012.695773
  32. Mat Som, A. P., Marzuki, A., Yousefi, M., & Abukhalifeh, D. A. (2012). Factors Influencing Visitors' Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia. International Journal of Marketing Studies 4(4):39
  33. Mujihestia, T. I., Troena, E. A., & Hussein, A. (2018). The Role of City Image And Visitors’ Satisfaction on Visitors’ Revisit Intention: A Study In An Enclave City. Journal of Applied Management. 16:309-320
  34. Nur Famiza, A., Nor Samsinar, K., Kursimah, H., & Radin Firdaus, R. B. (2017). Buying Halal Pharmaceutical Products: Do Consumers Have Imperfect Knowledge? Pertanika Journals of Social Science and Humanities 25 (S): 153 - 164 (2017)( 25), 153 - 164
  35. Obadă, D. R. (2013). Flow Theory and Online Marketing Outcomes: A Critical Literature Review. Procedia Economics and Finance, 6, 550-561. doi:https://doi.org/10.1016/S2212-5671(13)00173-1
  36. Oktadiana, H., Pearce, P., & Chon, K. (2016). Muslim travellers' needs: What don't we know? Tourism Management Perspectives. 20 : 124-130
  37. Pickering, C., & Byrne, J. (2013). The benefits of publishing systematic quantitative literature reviews for PhD candidates and other early-career researchers. Higher Education Research & Development,33:3, 534-548, DOI: 10.1080/07294360.2013.841651 .
  38. Postma, A., & Jenkins, A. K. (1997). Improving the tourist’s experience: Quality management applied in tourist destinations. Chichester: Wiley.
  39. Putra, E. H., Hati, S. H., & Daryanti, S. (2016). Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values. BE-ci 2016 International Conference on Business andand Economics, 21 - 23 September, 2016
  40. Rahman, M. (2014). Motivating factors of Islamic Tourist's Destination Loyalty: An Empirical Investigation in Malaysia . Journal of Hospitality and Tourism Management 2(1):63-77
  41. Rajaratnam, S., Nair, V., Sharif, S. P., & Munikrishnan, U. (2015). Destination quality and tourists’ behavioural intentions: rural tourist destinations in Malaysia . Worldwide Hospitality and Tourism Themes 7(5):463-472
  42. Ross, G. F. (1993). Destination evaluation and vacation preferences. Annals of Tourism Research, 20, 237- 244.
  43. Sampol, C. J. (1996). Estimating the Probability of Return Visits Using a Survey of Tourist Expenditure in the Balearic Islands. Tourism Economics, 2(4), 339-351. doi:10.1177/135481669600200404
  44. Sangpikul, A. (2017). Ecotourism Impacts on the Economy, Society and Environment of Thailand. Journal of Reviews on Global Economics 6, 302-312
  45. Shafaei F. & Mohamed B. (2015). Malaysia’s branding as an Islamic tourism hub: An assessment. GEOGRAFIA OnlineTM. Malaysia Journal of Society and Space 11 1 :97 - 106)
  46. Shirazi, S. F. M., & Mat Som, A. P. (2019). Relationship Marketing and Destination Loyalty: Evidence from Penang, Malaysia. International Journal of Management and Marketing Research, 6 (1), p. 95-106
  47. Suid, I. S, Mohd Nor, N. A & Omar, H. (2017) The Influence of Inbound Muslim Travellers’ Attitude on Travel Satisfaction Towards Revisit Intention to Malaysia: A Conceptual Framework. Journal of Technical and Vocational Education, Volume 1, No. 1, 26-35
  48. Sun, X., Chi, C. G.-Q., & Xu, H. (2013). Developing Destination Loyalty: The Case Of Hainan Island. Annals of Tourism Research, 43, 547-577. doi:https://doi.org/10.1016/j.annals.2013.04.006
  49. Thiumsak, T., & Ruangkanjanases, A. (2016). Factors Influencing International Visitors to Revisit Bangkok, Thailand Journal of Economics, Business and Management,4 : 220-230
  50. Toyama, M., & Yamada, Y. (2012). The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum. International Journal of Marketing Studies 4, 6:10-18
  51. Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141-1158. doi:https://doi.org/10.1016/j.annals.2006.06.003
  52. Wang, J. C., Wang, Y.-C., & Tai, Y.-F. (2016). Systematic review of the elements and service standards of delightful service. International Journal of Contemporary Hospitality Management, 28(7), 1310-1337. doi:10.1108/ijchm-08-2014-0400 [doi]
  53. Yau, O. H. M., & Chan, C. F. (1990). Hong Kong as a travel destination in South-east Asia: a multidimensional approach. Tourism Management, 11(2), 123-132. doi:https://doi.org/10.1016/0261-5177(90)90028-8
  54. Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model Tourism Management. 26:45-56
  55. Yuan, Y.-H. E., & Wu, C. (2008). Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction. Journal of Hospitality & Tourism Research, 32(3), 387–410. https://doi.org/10.1177/1096348008317392