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CLAIM MANAGEMENT FRAMEWORK UNDER FIDIC 2017: CONTRACTOR CLAIM SUBMISSION
Corresponding Author(s) : Ahmed El-Ghrory
Humanities & Social Sciences Reviews,
Vol. 7 No. 2 (2019): March
Abstract
Purpose of the study: The objective of this research is to develop a framework for managing the claim document. The contractual and management issues will be considered in this framework to enhance the Claims Management System (CMS). The framework includes the mechanism of claim submission based on the clauses and procedures of Fédération Internationale Des Ingénieurs Conseils (FIDIC, 2017).
Methodology: Qualitative methodology has been selected for this paper as the topic requires a collection of sensitive information from an experienced professional. The proposed Claims Management (CM) framework is developed on the basis of a study conducted to rank the feature required for CMS. This study has been conducted among 43 experts in CM field working on contractor firm’s category A. Then, the framework was verified by seven experts who participated in the first study.
Main Findings: Eleven features were required for CMS that can enhance contractor claim submission. These factors have different levels of importance. The top three factors are Tracking Claim Status (99.5%), Supporting all types of documents (96.3%), and having a Centralized Database (93.0%). Based on these features, the proposed framework was developed to improve contractor claim submission.
Applications of this study: Applying the proposed framework reduces human efforts in getting documents related to claims by its systematic recording, transparency, reminder feature, contractual guide, user-friendliness, and other features of the system. Moreover, it provides the contractual support pursuant to FIDIC 2017 clauses.
Novelty/Originality of this study: The framework will improve contractor claim submission and the contractor will be satisfied by claim resolution and engineer determination. Side by side, the framework will save about 50% of time consumed by the claims analysts that are usually spent in collecting, screening, and identifying information related to claim event in the project’s documentation.
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- Ali, A. M. E. F. (2015). A study on Causes and Management of Claims in the Sudanese Construction Industry, M.Sc. Thesis, Construction Management, Sudan University of Science and Technology, Sudan.
- Bakhary, N. A., Adnan, H. and Ibrahim, A. (2018). ‘Construction claim problems in Malaysia: from the contractor’s perspective’, in MATEC Web of Conferences 192, 02004, pp. 4–7. DOI: https://doi.org/10.1051/matecconf/201819202004
- FIDIC (2017) Conditions of Contract for Construction. 2nd edition. FIDIC.
- Hammad, M. M. (2001). CPDICENTER: Web-Based Virtual Construction Project Document Information Center in Support of Claims Preparation. Ph.D. Thesis, Faculty of Engineering and Computer Science, Concordia University, Montreal, Quebec, Canada.
- Hammad, M. M., and Alkass, S. T. (2000). "A Web-Based Construction Project Document Information Center in Support of Claims Preparation." Proc., Eighth International Conference on Computing in Civil and Building Engineering, ASCE, 279, 110. DOI: https://doi.org/10.1061/40513(279)110
- Ho, S. P., Asce, A. M., Liu, L. Y. and Asce, M. (2016). ‘Analytical Model for Analyzing Construction Claims and Opportunistic Bidding Analytical Model for Analyzing Construction Claims and Opportunistic Bidding’, 9364(February 2004). doi: 10.1061/(ASCE)0733-9364(2004)130 DOI: https://doi.org/10.1061/(ASCE)0733-9364(2004)130:1(94)
- Hwang, B. G. and Low, L. K. (2012) ‘Construction project change management in Singapore: Status, importance and impact’, International Journal of Project Management. Elsevier Ltd. APM and IPMA, 30(7), pp. 817–826. DOI: https://doi.org/10.1016/j.ijproman.2011.11.001
- Kycia, K. (2018) The new FIDIC conditions of contract (2017) from the polish perspective. Dla Piper
- Shadid, M. S. R. (2015) Construction Claims Management in United Arab Emirates Construction Industry. M.Sc. Thesis, Faculty of Engineering, Eastern Mediterranean University,GazimaÄŸusa, North Cyprus.
- Tan, H. C., Anumba, C. and Yap, E. H. (2011) ‘The Development of a Web-based Construction Claims Management System: End Users’ Requirements’, in 2011 International Conference on Construction and Real Estate Management, At Guangzou, China, Volume: 1.
- Tan, H. chen and Anumba, C. J. (2013). ‘Web-Based Construction Claims Management System: Operation of the Prototype’, 30th CIB W78 International Conference. Beijing, China, pp. 594–604.
References
Ali, A. M. E. F. (2015). A study on Causes and Management of Claims in the Sudanese Construction Industry, M.Sc. Thesis, Construction Management, Sudan University of Science and Technology, Sudan.
Bakhary, N. A., Adnan, H. and Ibrahim, A. (2018). ‘Construction claim problems in Malaysia: from the contractor’s perspective’, in MATEC Web of Conferences 192, 02004, pp. 4–7. DOI: https://doi.org/10.1051/matecconf/201819202004
FIDIC (2017) Conditions of Contract for Construction. 2nd edition. FIDIC.
Hammad, M. M. (2001). CPDICENTER: Web-Based Virtual Construction Project Document Information Center in Support of Claims Preparation. Ph.D. Thesis, Faculty of Engineering and Computer Science, Concordia University, Montreal, Quebec, Canada.
Hammad, M. M., and Alkass, S. T. (2000). "A Web-Based Construction Project Document Information Center in Support of Claims Preparation." Proc., Eighth International Conference on Computing in Civil and Building Engineering, ASCE, 279, 110. DOI: https://doi.org/10.1061/40513(279)110
Ho, S. P., Asce, A. M., Liu, L. Y. and Asce, M. (2016). ‘Analytical Model for Analyzing Construction Claims and Opportunistic Bidding Analytical Model for Analyzing Construction Claims and Opportunistic Bidding’, 9364(February 2004). doi: 10.1061/(ASCE)0733-9364(2004)130 DOI: https://doi.org/10.1061/(ASCE)0733-9364(2004)130:1(94)
Hwang, B. G. and Low, L. K. (2012) ‘Construction project change management in Singapore: Status, importance and impact’, International Journal of Project Management. Elsevier Ltd. APM and IPMA, 30(7), pp. 817–826. DOI: https://doi.org/10.1016/j.ijproman.2011.11.001
Kycia, K. (2018) The new FIDIC conditions of contract (2017) from the polish perspective. Dla Piper
Shadid, M. S. R. (2015) Construction Claims Management in United Arab Emirates Construction Industry. M.Sc. Thesis, Faculty of Engineering, Eastern Mediterranean University,GazimaÄŸusa, North Cyprus.
Tan, H. C., Anumba, C. and Yap, E. H. (2011) ‘The Development of a Web-based Construction Claims Management System: End Users’ Requirements’, in 2011 International Conference on Construction and Real Estate Management, At Guangzou, China, Volume: 1.
Tan, H. chen and Anumba, C. J. (2013). ‘Web-Based Construction Claims Management System: Operation of the Prototype’, 30th CIB W78 International Conference. Beijing, China, pp. 594–604.