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DESIGN OF KNOWLEDGE MANAGEMENT IMPLEMENTATION IN ISLAMIC UNIVERSITIES
Corresponding Author(s) : Hakiman Hakiman
Humanities & Social Sciences Reviews,
Vol. 7 No. 1 (2019): January
Abstract
Purpose: The objective of the present study is to investigate the design of knowledge management (KM) implementation in State Islamic Universities, which possess the status of a Public Service Agency (BLU) and have implemented the remuneration system. KM is an approach to understand how knowledge is produced, stored, and distributed to improve the academic productivity.
Methodology: It is a qualitative research with a phenomenological approach, which is conducted to reveal the KM implementation by exploring the knowledge management-related activities in Islamic universities in Indonesia. Data were collected through observation, in-depth interviews, documentation and focus group discussions (FGDs). Data analysis was done through data reduction, data display, conclusions, and verification.
Main Findings: The present study indicates that KM is designed by including: First, knowledge production sourced from the outcomes of research carried out by lecturers and academic staff members with various research schemes; Second, knowledge storage is done in offline and online modes (Offline storage includes printouts, journals, and proceedings while online storage is in the form of repositories, websites, and online journals); Third, knowledge distribution is done through printouts, electronic systems, conventional lectures, and references. The KM implementation will be optimal with the support of relevant policies from the top management.
Applications: The present study provides an overview of KM design that can be used as a framework by the actors and policy makers in educational institutions.
Novelty / Originality: The novelty of the present study is on the description and the KM flow design in State Islamic Universities in Indonesia.
Keywords
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- Agarwal, N.K. & Marouf, L.N. (2014). Initiating knowledge management in Colleges and Universities: A template, International Journal of Knowledge Content Development & Technology, 4 (2) 67-95. DOI: 10.5865/IJKCT.2014.4.2.067. DOI: https://doi.org/10.5865/IJKCT.2014.4.2.067
- Ahmara, A. G. O., & Hadiwidjojoc, A. R.D. (2014). The impact of knowledge management, learning organization, and educations organization on organization performance: a case in Brawijaya University, Asia-Pacific Management and Business Application, 3 (1) 28 – 47. DOI: http://dx.org/10.21776/ub.apmba.2014.003.01.3. DOI: https://doi.org/10.21776/ub.apmba.2014.003.01.3
- Anzehaie, Z.H., & Bai, N. (2013). The role of information technology in successful knowledge management (Case study: Tehran's physical education college). Pelagia Research Library Advances in Applied Science Research, 4(6), 197-200.
- Bergeron, B. (2003). Essentials of knowledge management. New Jersey: John Wiley & Sons, Inc.
- Bhusry, M., Ranjan, J., & Nagar, R. (2012). Implementing knowledge management in higher educational institutions in India: A conceptual framework. Liceo Journal of Higher Education Research 7(1). doi: http://dx.doi.org/10.7828/ljher.v7i1.21. DOI: https://doi.org/10.7828/ljher.v7i1.21
- Bures, V., Griffin, D., Hackett, D., KroÄitý, P., & KubiÄka, E., (2011). Rethinking of knowledge management introduction at teaching universities: the framework development, Problems of education in the 21st century, 32(32), 33-46.
- Burstein, F., McCullough, S. Z. G., Oliver, G., Symonds, J., & Brown, M. (2003). Leading knowledge management strategies in Australia and New Zealand: a comparative study of public and private sector organizations. Paper on 14th Australasian Conference on Information Systems Page 1, 26-28, Perth, Western Australia.
- Cheng, E. C. K. (2014). Knowledge management for school education. Hongkong: Springer. 8 page 83. doi. 10.1007/978-981-287-233-3. DOI: https://doi.org/10.1007/978-981-287-233-3_7
- Choy, C.S., & Suk, C. Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, June 2005. Retrieved from http://www.tlainc.com/articl90.htm. (Accessed on January 08, 2018).
- Dhamdhere, S.N. (2015). Importance of knowledge management in the higher educational institutes. Turkish Online Journal of Distance Education-TOJDE, 16(1) Article 11. Retrieved from https://files.eric.ed.gov/fulltext/EJ1092819.pdf. (Accessed on October, 2017). DOI: https://doi.org/10.17718/tojde.34392
- Djajadiningrat, S.T. (2005). Mengelola pengetahuan dan modal intelektual dengan pembelajaran organisasi: Suatu gagasan untuk Institut Teknologi Bandung [Knowledge management and intellectual capital through organizational learning: A notion for Institut Teknologi Bandung]. Paper presented at “Sidang Terbuka ITB Peringatan Dies Natalis Institut Teknologi Bandung ke-46â€, 2 March 2005, Kampus Institut Teknologi Bandung.
- Drucker Institute. (2011). A Wealth of Knowledge. Retrieved from http://www.druckerinstitute.com/2011/03/a-wealth-of-knowledge/. (Accessed on December 08, 2018).
- Gasco,V. J. P., Pardo, I . Q., Moreno, F. C, & Veinhardt, J. V. (2015). Knowledge management in R&D teams at a spanish technical university: measurement and relations with organizational culture, Inzinerine Ekonomika-Engineering Economics, 26(4), 398–408. http://dx.doi.org/10.5755/j01.ee.26.4.9885. DOI: https://doi.org/10.5755/j01.ee.26.4.9885
- Goodluck, I. (2011). Budgeting for knowledge management in organizations. Chinese Librarianship: an International Electronic Journal, 32. Retrieved from http://www.iclc.us/cliej/cl32goodluck.pdf . (Accessed on December 03, 2018).
- Gulavani, U. T., & Joshi, M.J. (2013). A Review of Literature on Knowledge Management using ICT in Higher Education. IJCTA. Retrieved from www.ijcta.com. (Accessed on January 12, 2018).
- Hasbiyansah. O. (2008). Pendekatan fenomenologi: Pengantar praktik penelitian pada ilmu sosial dan komunikasi [Phenomonological approach: Introduction to research practices in social science and communication]. JurnalMediator, 9(1), 163-180. DOI: https://doi.org/10.29313/mediator.v9i1.1146
- Ilyas. (2016). Pendidikan karakter melalui home schooling [Character education through home schooling]. Journal of Nonformal Education, 2(1), 92-98.
- Kinyata, G.L. (2014). The role of knowledge management in higher education institutions: A case study from Tanzania. International Journal of Management, Knowledge and Learning, 3(1), 43–58.
- Laal, M. (2010). Knowledge management in higher education, Procedia Computer Science 3 (2011) 544–549. doi:10.1016/j.procs.2010.12.090. DOI: https://doi.org/10.1016/j.procs.2010.12.090
- Logreira, H. P., Musa, R.Z., & Zapata, J.V. (2016). Relation analysis of knowledge Management, research, and innovation in university research groups, Journal of Technology Management & Innovation © Universidad Alberto Hurtado, Facultad de EconomÃa y Negocios, 11(4), 5-11. DOI: https://doi.org/10.4067/S0718-27242016000400002
- Madina, R. I., Wilopo & Said, A. (2015). Faktor yang mempengaruhi implementasi regulasi daerah terkait penerimaan pajak reklame [Factors in the implementation of regional regulation on advertisement tax], Jurnal Perpajakan (JEJAK), 6(2). 1-10.
- Maier, R., Hädrich, T., & Peinl, R. (2005). Enterprise knowledge infrastructures. Springer-Verlag Berlin, eBook X, 386, doi.10.1007/3-540-27514-2.
- Mathi, K. (2004). Key success factors for knowledge management. Master Thesis MBA: International Business Management& Consulting. Internationales Hochschul institut Lindau, University of Applied Sciences/ FH Kempten, Germany. Retrieved from http://hosteddocs.ittoolbox.com/km21105.pdf. (Accessed on April 26, 2018).
- Mazhar, M.S. (2016). Knowledge management practices: a Comparative study of public and private sector universities at lahore, Journal of Quality and Technology Management, 12 (1), 81 – 90.
- Metcalfe, A. S. (2006). Knowledge management and higher education: a critical analysis. The University of British Columbia. DOI: https://doi.org/10.4018/978-1-59140-509-2
- Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis,3rd Edition. London: Sage Publication Ltd.
- Mishra, R. (2013). Globalisation and higher education threat or opportunity, International Journal of Humanities & Social Sciences,1 (01), 39-47.
- Mohamad, R., Manning, K., & Tatnall, A. (2013). Knowledge management in university administration in Malaysia. In: Passey D., Breiter A., Visscher A. (eds) Next Generation of Information Technology in Educational Management. ITEM 2012. IFIP Advances in Information and Communication Technology, vol 400,76–85. https://doi.org/10.1007/978-3-642-38411-0_7 DOI: https://doi.org/10.1007/978-3-642-38411-0_7
- Rahayu, R., Haryono, B. S., & Mindarti, L. I. (2015). Efektivitas partisipasi masyarakat dalam penyusunan program legislasi daerah di lingkungan pemerintah Kota Batu [Effectiveness of community participation in the preparation of regional government program of Batu city]. REFORMAS Jurnal Unitri, 5(1), 31-45.
- Rakhmah, S. N. (2017). Strategi knowledge management untuk meningkatkan pengetahuan berdasarkan knowledge-based organizational model (Studi kasus PT Telekomunikasi Indonesia Jakarta) [Strategy of knowledge-based organizational model to improve knowledge (Case study in PT Telekomunikasi Indonesia Jakarta). Information System for Educators and Professionals, 1(2), 115–124.
- Ramachandran, S. D., Chong, S.C., & Ismail, H. (2009). The practice of knowledge management processes: A comparative study of public and private higher education institutions in Malaysia. VINE: The journal of information and knowledge management systems, 39(3), 203-222. DOI: https://doi.org/10.1108/03055720911003978
- Ramin, N. A. M., Taib, K. M., Hashim, D. M., Noordin, S. A., & Yasin, S. M. (2013). Knowledge management implementation in a government research institute in Selangor, Malaysia. Communications of the IBIMA,Article ID 476066, Retrieved from http://ibimapublishing.com/articles/CIBIMA/2013/476066/. (Accessed on June 15, 2017).
- Rowley. J. (2000). Is higher education ready for knowledge management?, International Journal of Educational Management, 14(7), 325-333. https://doi.org/10.1108/09513540010378978. DOI: https://doi.org/10.1108/09513540010378978
- Samad, R. S. A., Sukor, M. I. R., Syah, D., & Muslihah, E. (2014). Understanding the implementation of knowledge management in high-performance schools in Malaysia. SAGE Open October-December, 1–7. https://doi.org/10.1177%2F2158244014561206.
- Savitri, F., Sahiraliani, D., & Yakhusna, R. (2013). Knowledge management implementation within the higher education institutions In Bandung, Indonesia’s city ofeducation. South East Asia Journal of Contemporary Business, Economics and Law,2(1), Retrieved from http://seajbel.com/wp-content/uploads/2014/07/Knowledge-Management-Implementation-Within-The-Higher-Education-Institutions-In-Bandung-Indonesia%E2%80%99s-City-Of-Education-Firly-Savitri-Dienni-Sahiraliani-Rizqi-Yakhusna.pdf . (Accessed on July 15, 2018).
- Shafique, F. (2015). Knowledge management In higher education: Applicability of Lkmc model in Saudi universities. Computer Science & Information Technology (CS & IT) CCSEA, DKMP, AIFU, SEA(pp. 175–181). http://airccj.org/CSCP/vol5/csit53315.pdf. (Accessed on July 27, 2018). DOI: https://doi.org/10.5121/csit.2015.50215
- Sharma, M., & Kaur, M. (2016). Knowledge management in higher education institutions. IRA-International Journal of Management & Social Sciences, 4(3), 548-555. doi:http://dx.doi.org/10.21013/jmss.v4.n3.p4. DOI: https://doi.org/10.21013/jmss.v4.n3.p4
- Susila, I. (2015). Pendekatan kualitatif untuk riset pemasaran dan pengukuran kinerja bisnis [Qualitative approach for marketing and assessment of business performance]. BENEFIT Jurnal Manajemen dan Bisnis,19(1), 12-23.
- Yaakub, M. B., Othman, K., & Yousifis, A. F. (2014). Knowledge management practices in Malaysian higher learning institutions: A review on selected cases. International Journal of Education and Research, 2(1). Retrieved from http://www.ijern.com/journal/January-2014/37.pdf . (Accessed on December 13, 2017).
- Yeh, Y. M. C. (2005). The implementation of knowledge management system in Taiwan’s higher education. Journal of College Teaching & Learning (TLC), 2(9). https://doi.org/10.19030/tlc.v2i9.1861. DOI: https://doi.org/10.19030/tlc.v2i9.1861
- Yusoff, M.Y.M., Mahmood, A.K., & Jaafar, J. (2012). A study of KM process and KM enabler in a Malaysian community college. Journal of KM Practice, 13(1). Retrieved from www.tlainc.com/articl297.htm. (Accessed on February 19, 2018).
References
Agarwal, N.K. & Marouf, L.N. (2014). Initiating knowledge management in Colleges and Universities: A template, International Journal of Knowledge Content Development & Technology, 4 (2) 67-95. DOI: 10.5865/IJKCT.2014.4.2.067. DOI: https://doi.org/10.5865/IJKCT.2014.4.2.067
Ahmara, A. G. O., & Hadiwidjojoc, A. R.D. (2014). The impact of knowledge management, learning organization, and educations organization on organization performance: a case in Brawijaya University, Asia-Pacific Management and Business Application, 3 (1) 28 – 47. DOI: http://dx.org/10.21776/ub.apmba.2014.003.01.3. DOI: https://doi.org/10.21776/ub.apmba.2014.003.01.3
Anzehaie, Z.H., & Bai, N. (2013). The role of information technology in successful knowledge management (Case study: Tehran's physical education college). Pelagia Research Library Advances in Applied Science Research, 4(6), 197-200.
Bergeron, B. (2003). Essentials of knowledge management. New Jersey: John Wiley & Sons, Inc.
Bhusry, M., Ranjan, J., & Nagar, R. (2012). Implementing knowledge management in higher educational institutions in India: A conceptual framework. Liceo Journal of Higher Education Research 7(1). doi: http://dx.doi.org/10.7828/ljher.v7i1.21. DOI: https://doi.org/10.7828/ljher.v7i1.21
Bures, V., Griffin, D., Hackett, D., KroÄitý, P., & KubiÄka, E., (2011). Rethinking of knowledge management introduction at teaching universities: the framework development, Problems of education in the 21st century, 32(32), 33-46.
Burstein, F., McCullough, S. Z. G., Oliver, G., Symonds, J., & Brown, M. (2003). Leading knowledge management strategies in Australia and New Zealand: a comparative study of public and private sector organizations. Paper on 14th Australasian Conference on Information Systems Page 1, 26-28, Perth, Western Australia.
Cheng, E. C. K. (2014). Knowledge management for school education. Hongkong: Springer. 8 page 83. doi. 10.1007/978-981-287-233-3. DOI: https://doi.org/10.1007/978-981-287-233-3_7
Choy, C.S., & Suk, C. Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, June 2005. Retrieved from http://www.tlainc.com/articl90.htm. (Accessed on January 08, 2018).
Dhamdhere, S.N. (2015). Importance of knowledge management in the higher educational institutes. Turkish Online Journal of Distance Education-TOJDE, 16(1) Article 11. Retrieved from https://files.eric.ed.gov/fulltext/EJ1092819.pdf. (Accessed on October, 2017). DOI: https://doi.org/10.17718/tojde.34392
Djajadiningrat, S.T. (2005). Mengelola pengetahuan dan modal intelektual dengan pembelajaran organisasi: Suatu gagasan untuk Institut Teknologi Bandung [Knowledge management and intellectual capital through organizational learning: A notion for Institut Teknologi Bandung]. Paper presented at “Sidang Terbuka ITB Peringatan Dies Natalis Institut Teknologi Bandung ke-46â€, 2 March 2005, Kampus Institut Teknologi Bandung.
Drucker Institute. (2011). A Wealth of Knowledge. Retrieved from http://www.druckerinstitute.com/2011/03/a-wealth-of-knowledge/. (Accessed on December 08, 2018).
Gasco,V. J. P., Pardo, I . Q., Moreno, F. C, & Veinhardt, J. V. (2015). Knowledge management in R&D teams at a spanish technical university: measurement and relations with organizational culture, Inzinerine Ekonomika-Engineering Economics, 26(4), 398–408. http://dx.doi.org/10.5755/j01.ee.26.4.9885. DOI: https://doi.org/10.5755/j01.ee.26.4.9885
Goodluck, I. (2011). Budgeting for knowledge management in organizations. Chinese Librarianship: an International Electronic Journal, 32. Retrieved from http://www.iclc.us/cliej/cl32goodluck.pdf . (Accessed on December 03, 2018).
Gulavani, U. T., & Joshi, M.J. (2013). A Review of Literature on Knowledge Management using ICT in Higher Education. IJCTA. Retrieved from www.ijcta.com. (Accessed on January 12, 2018).
Hasbiyansah. O. (2008). Pendekatan fenomenologi: Pengantar praktik penelitian pada ilmu sosial dan komunikasi [Phenomonological approach: Introduction to research practices in social science and communication]. JurnalMediator, 9(1), 163-180. DOI: https://doi.org/10.29313/mediator.v9i1.1146
Ilyas. (2016). Pendidikan karakter melalui home schooling [Character education through home schooling]. Journal of Nonformal Education, 2(1), 92-98.
Kinyata, G.L. (2014). The role of knowledge management in higher education institutions: A case study from Tanzania. International Journal of Management, Knowledge and Learning, 3(1), 43–58.
Laal, M. (2010). Knowledge management in higher education, Procedia Computer Science 3 (2011) 544–549. doi:10.1016/j.procs.2010.12.090. DOI: https://doi.org/10.1016/j.procs.2010.12.090
Logreira, H. P., Musa, R.Z., & Zapata, J.V. (2016). Relation analysis of knowledge Management, research, and innovation in university research groups, Journal of Technology Management & Innovation © Universidad Alberto Hurtado, Facultad de EconomÃa y Negocios, 11(4), 5-11. DOI: https://doi.org/10.4067/S0718-27242016000400002
Madina, R. I., Wilopo & Said, A. (2015). Faktor yang mempengaruhi implementasi regulasi daerah terkait penerimaan pajak reklame [Factors in the implementation of regional regulation on advertisement tax], Jurnal Perpajakan (JEJAK), 6(2). 1-10.
Maier, R., Hädrich, T., & Peinl, R. (2005). Enterprise knowledge infrastructures. Springer-Verlag Berlin, eBook X, 386, doi.10.1007/3-540-27514-2.
Mathi, K. (2004). Key success factors for knowledge management. Master Thesis MBA: International Business Management& Consulting. Internationales Hochschul institut Lindau, University of Applied Sciences/ FH Kempten, Germany. Retrieved from http://hosteddocs.ittoolbox.com/km21105.pdf. (Accessed on April 26, 2018).
Mazhar, M.S. (2016). Knowledge management practices: a Comparative study of public and private sector universities at lahore, Journal of Quality and Technology Management, 12 (1), 81 – 90.
Metcalfe, A. S. (2006). Knowledge management and higher education: a critical analysis. The University of British Columbia. DOI: https://doi.org/10.4018/978-1-59140-509-2
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis,3rd Edition. London: Sage Publication Ltd.
Mishra, R. (2013). Globalisation and higher education threat or opportunity, International Journal of Humanities & Social Sciences,1 (01), 39-47.
Mohamad, R., Manning, K., & Tatnall, A. (2013). Knowledge management in university administration in Malaysia. In: Passey D., Breiter A., Visscher A. (eds) Next Generation of Information Technology in Educational Management. ITEM 2012. IFIP Advances in Information and Communication Technology, vol 400,76–85. https://doi.org/10.1007/978-3-642-38411-0_7 DOI: https://doi.org/10.1007/978-3-642-38411-0_7
Rahayu, R., Haryono, B. S., & Mindarti, L. I. (2015). Efektivitas partisipasi masyarakat dalam penyusunan program legislasi daerah di lingkungan pemerintah Kota Batu [Effectiveness of community participation in the preparation of regional government program of Batu city]. REFORMAS Jurnal Unitri, 5(1), 31-45.
Rakhmah, S. N. (2017). Strategi knowledge management untuk meningkatkan pengetahuan berdasarkan knowledge-based organizational model (Studi kasus PT Telekomunikasi Indonesia Jakarta) [Strategy of knowledge-based organizational model to improve knowledge (Case study in PT Telekomunikasi Indonesia Jakarta). Information System for Educators and Professionals, 1(2), 115–124.
Ramachandran, S. D., Chong, S.C., & Ismail, H. (2009). The practice of knowledge management processes: A comparative study of public and private higher education institutions in Malaysia. VINE: The journal of information and knowledge management systems, 39(3), 203-222. DOI: https://doi.org/10.1108/03055720911003978
Ramin, N. A. M., Taib, K. M., Hashim, D. M., Noordin, S. A., & Yasin, S. M. (2013). Knowledge management implementation in a government research institute in Selangor, Malaysia. Communications of the IBIMA,Article ID 476066, Retrieved from http://ibimapublishing.com/articles/CIBIMA/2013/476066/. (Accessed on June 15, 2017).
Rowley. J. (2000). Is higher education ready for knowledge management?, International Journal of Educational Management, 14(7), 325-333. https://doi.org/10.1108/09513540010378978. DOI: https://doi.org/10.1108/09513540010378978
Samad, R. S. A., Sukor, M. I. R., Syah, D., & Muslihah, E. (2014). Understanding the implementation of knowledge management in high-performance schools in Malaysia. SAGE Open October-December, 1–7. https://doi.org/10.1177%2F2158244014561206.
Savitri, F., Sahiraliani, D., & Yakhusna, R. (2013). Knowledge management implementation within the higher education institutions In Bandung, Indonesia’s city ofeducation. South East Asia Journal of Contemporary Business, Economics and Law,2(1), Retrieved from http://seajbel.com/wp-content/uploads/2014/07/Knowledge-Management-Implementation-Within-The-Higher-Education-Institutions-In-Bandung-Indonesia%E2%80%99s-City-Of-Education-Firly-Savitri-Dienni-Sahiraliani-Rizqi-Yakhusna.pdf . (Accessed on July 15, 2018).
Shafique, F. (2015). Knowledge management In higher education: Applicability of Lkmc model in Saudi universities. Computer Science & Information Technology (CS & IT) CCSEA, DKMP, AIFU, SEA(pp. 175–181). http://airccj.org/CSCP/vol5/csit53315.pdf. (Accessed on July 27, 2018). DOI: https://doi.org/10.5121/csit.2015.50215
Sharma, M., & Kaur, M. (2016). Knowledge management in higher education institutions. IRA-International Journal of Management & Social Sciences, 4(3), 548-555. doi:http://dx.doi.org/10.21013/jmss.v4.n3.p4. DOI: https://doi.org/10.21013/jmss.v4.n3.p4
Susila, I. (2015). Pendekatan kualitatif untuk riset pemasaran dan pengukuran kinerja bisnis [Qualitative approach for marketing and assessment of business performance]. BENEFIT Jurnal Manajemen dan Bisnis,19(1), 12-23.
Yaakub, M. B., Othman, K., & Yousifis, A. F. (2014). Knowledge management practices in Malaysian higher learning institutions: A review on selected cases. International Journal of Education and Research, 2(1). Retrieved from http://www.ijern.com/journal/January-2014/37.pdf . (Accessed on December 13, 2017).
Yeh, Y. M. C. (2005). The implementation of knowledge management system in Taiwan’s higher education. Journal of College Teaching & Learning (TLC), 2(9). https://doi.org/10.19030/tlc.v2i9.1861. DOI: https://doi.org/10.19030/tlc.v2i9.1861
Yusoff, M.Y.M., Mahmood, A.K., & Jaafar, J. (2012). A study of KM process and KM enabler in a Malaysian community college. Journal of KM Practice, 13(1). Retrieved from www.tlainc.com/articl297.htm. (Accessed on February 19, 2018).