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RESEARCH STUDY ON COMMUNICATIVE COMPETENCE FEATURES OF SOCIAL SPHERE SPECIALISTS
Corresponding Author(s) : Anna. G. Akhtyan
Humanities & Social Sciences Reviews,
Vol. 8 No. 4 (2020): July
Abstract
Purpose of the study: To study the ways to increase the communicative competence of social sphere specialists, aimed at the formation of professional and personal qualities, communicative skills, and development of professional interest and success.
Methodology: Some theoretical and empirical research methods are used: analysis of publications in social work, normative documentation on the research issue; diagnostic methods: questioning, testing, interviews; experimental methods: ascertaining, forming, and control stages of the experiment; stating, forming and control stages of the experiment; methods of statistical processing of research results.
Main Findings: The main results of the study showed that the modern practice of successful organization of social service activities requires a thoughtful approach. The head, together with the full-time psychologist, should monitor the communicative competence of the specialists working at this service and timely organize the work to overcome the manifestations of professional burnout of specialists and prevent their professional deformation. The significance of the influence of active teaching methods on interpersonal communication has allowed us to develop and test several practically effective teaching methods that increase the effectiveness of interaction with others in professional communication.
Applications of this study: This study reveals the possibilities of improving the communicative competence of the specialists working at social service departments in modern conditions of systematic emotional overload when performing their professional duties. This theme is quite relevant for the activities of any service within “person to person†interaction, especially a social one, having its specifics and directed at helping a person facing a social problem.
Novelty/Originality of this study: The novelty of this study is in justifying the need for organizing activities to improve the communicative competence of social service specialists using modern socio-psychological developments. In the modern practice of holding social work, this component is often overlooked, which subsequently leads to frequent conflicts among social service employees and recipients of social services, a gradual loss of interest in the work performed, and, as a result, its indifferent fulfilment.
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- Anastas, J. W. (2014). The science of social work and its relationship to social work practice. Research on Social Work Practice, 24 (5), 571-580. https://doi.org/10.1177/1049731513511335 DOI: https://doi.org/10.1177/1049731513511335
- Aulwin, S. (1985). Structure in Thought and Feeling (PLE: Emotion). London: Psychology Press.
- Brekke, J. S. (2014). A Science of social work, and social work as an integrative scientific discipline: Have we gone too far, or not far enough? Research on Social Work Practice, 24 (5), 517-523.https://doi.org/10.1177/1049731513511994 DOI: https://doi.org/10.1177/1049731513511994
- Bryant, L., & Williams, C. (2020). Place and space in social work. Qualitative Social Work, 19(3), 321-336. https://doi.org/10.1177/1473325020918794 DOI: https://doi.org/10.1177/1473325020918794
- Caras, A., &Sandu, A. (2014). The Role of supervision in professional development of social work specialists. Journal of Social Work Practice, 28(1), 75-94.https://doi.org/10.1080/02650533.2012.763024 DOI: https://doi.org/10.1080/02650533.2012.763024
- Chigisheva, O., Soltovets, E., &Bondarenko, A. (2017). Functional foreign language literacy for global research career development: Analysis of standardized open-ended interview responses. XLinguae, 10(4), 138-153. https://doi.org/10.18355/XL.2017.10.04.12 DOI: https://doi.org/10.18355/XL.2017.10.04.12
- Chigisheva, O. (2018). Functional literacy: Terminological ambiguity in the worldwide educational context. Astra Salvensis, 6, 963-970.
- Chigisheva, O. P., Soltovets, E. M., &Bondarenko, A. V. (2016). The role of formal and informal components in foreign language functional literacy enhancement of SFEDU faculty members: survey results. International Journal of Economics and Education, 2(3), 7-21.
- Davletkaliev, D. K., Zueva, N. K., Lebedeva, N. V., Mkrtumova, I. V., &Timofeeva, O. (2015). Professional competence development of the social work specialists in the period of study in the system of additional education. International Education Studies, 8(6), 176-183. https://doi.org/10.5539/ies.v8n6p176 DOI: https://doi.org/10.5539/ies.v8n6p176
- Draskovic, M., Milica, D., Mladen, I., &Chigisheva, O. (2017). Preference of institutional changes in social and economic development. Journal of International Studies, 10(2), 318-328. https://doi.org/10.14254/2071-8330.2017/10-2/22 DOI: https://doi.org/10.14254/2071-8330.2017/10-2/22
- Egorychev, A. M., Fomina, S. N., Rostovskaya, T. K., Kozlovskaya, S. N., Mardakhaev, L. V., Starovojtova, L. I., Scheglova, A. S., Shimanovskaya, Y. V., Sizikova, V. V., Anikeeva, O. A., Firsov, M. V., Kvitkovskaya, A. A., Birch, N. A., Knyazkova, E. A., Akhtyan, A. G., &Karpunina, A. V. (2019). Vocational education in Russia: challenges, condition, development directions: collective monograph. Moscow: Publishing House of the Russian State Social University.
- Egorychev, A. M., Mardakhaev, L. V., Sizikova, V. V., Volenko, O. I., Akhtyan, A. G., Varlamova, E. Yu., &Knyazkova, E. A.(2018). Deontological culture of social sphere specialists and the need for its formation. International Journal of Civil Engineering and Technology, 9(11), 1781-1788.
- Finzi-Dottan, R., &Kormosh, M.B. (2016). Social workers in Israel: compassion, fatigue, and spillover into married life. Journal of Social Service Research, 42 (5), 703-717. https://doi.org/10.1080/01488376.2016.1147515 DOI: https://doi.org/10.1080/01488376.2016.1147515
- Firsov, M. V., &Studenova, E. G. (Eds.). (2016). Technology of social work: textbook. Moscow: KNORUS.
- Garanina, Zh. G., Andronova, N. V., Lashmaykina, L. I., Maltseva, O. E., &Polyakov, O. E. (2017). The structural model of future employees? Personal and professional self-development. Integration of Education, 21(4), 596-608. https://doi.org/10.15507/1991-9468.089.021.201704.596-608 DOI: https://doi.org/10.15507/1991-9468.089.021.201704.596-608
- Garrett, P. M. (2020). Looking east: (Re-)creating a social work ‘industry’ in the People’s Republic of China. Critical Social Policy, 40(3), 410-429. https://doi.org/10.1177/0261018319853492 DOI: https://doi.org/10.1177/0261018319853492
- Gorlova, N. I., Troska, Z. A., Starovojtova, L. I., Demidova, T. E., Akhtyan, A. G., &Shcheglova, A. S. (2019). Restoration volunteering as a social phenomenon of modern history. Academic Journal of Interdisciplinary Studies, 8(2), 147-154.https://doi.org/10.2478/ajis-2019-0026 DOI: https://doi.org/10.2478/ajis-2019-0026
- Hadfield, M., Ruch, G., Winter, K., Cree, V., & Morrison, F. (2020). Social workers' reflexive understandings of their “everyday†communications with children. Child and Family Social Work, 25(2), 469-477. https://doi.org/10.1111/cfs.12703 DOI: https://doi.org/10.1111/cfs.12703
- Harris, J., Borodkina, O., Brodtkorb, E., Evans, T., Kessl, F., Schnurr, S., &Slettebø, T. (2015). International travelling knowledge in social work: an analytical framework. European Journal of Social Work, 18 (4), 481-494. https://doi.org/10.1080/13691457.2014.949633 DOI: https://doi.org/10.1080/13691457.2014.949633
- Holostova, E. I. (2007). Professionalism in social work: textbook. Moscow.
- Huber, G. P. (1990). A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making. Academy of Management Review, 15(1), 47-71.https://doi.org/10.5465/amr.1990.4308227 DOI: https://doi.org/10.5465/amr.1990.4308227
- Kholostovoy, E. I., &Kononova, L. I. (Eds.). (2019). Technology of social work: a textbook for bachelors. Moscow: Yurayt Publishing House.
- Knoop, T., & Meyer, T. (2020). The effect of social work services on a self-reported functional outcome. Research on Social Work Practice, 30(5), 564-575. https://doi.org/10.1177/1049731520906607 DOI: https://doi.org/10.1177/1049731520906607
- Komarova, E. I., &Voitenko, A. I. (Eds.). (2001). Management of social work: textbook. allowance for students. Moscow: VLADOS.
- Mametyeva, O. S., Burilkina, S. A., &Kaminskii, A. S. (2018). Formation in social sphere specialists their preparedness to implement social technologies in work with families of various types. PerspektivyNauki i Obrazovania, 36(6), 74-84. https://doi.org/10.32744/pse.2018.6.8 DOI: https://doi.org/10.32744/pse.2018.6.8
- McKee, K. B., Richardson, K. B., Hinton, M., & Lamb, L. F. (2009). Applied Public Relations: Cases in Stakeholder Management. New York: Routledge. https://doi.org/10.4324/9780203871546 DOI: https://doi.org/10.4324/9780203871546
- Medvedev, G. P. (2018). Philosophy of social work. Textbook manual for universities (undergraduate level). Moscow: KnoRus.
- Milanovic, B. (2017). Income, Inequality and Poverty During the Transition. World Bank.
- Miller, J., Lee, J., Shalash, N., &Poklembova, Z. (2020). Self-compassion among social workers. Journal of Social Work, 20(4), 448-462. https://doi.org/10.1177/1468017319829404 DOI: https://doi.org/10.1177/1468017319829404
- Negahban, M.B. (2020). The study of scientific map and thematic structure of social work. Asian Social Work and Policy Review, 14(2), 99-106. https://doi.org/10.1111/aswp.12197 DOI: https://doi.org/10.1111/aswp.12197
- Pavlenok, P. D. (2017). Theory, history and methods of social work. Moscow: Dashkov and K.
- Reed, S., Evans, E. J., &Hooyman, N. (2020). Social Work: Leading the Move Upstream to Improve the Nation's Health. Health & Social Work, 45(2), 77-79.https://doi.org/10.1093/hsw/hlaa006 DOI: https://doi.org/10.1093/hsw/hlaa006
- Richardson, S. M., & Yates, T. M. (2019). Characterizing communication between transition-aged foster youth and their social workers.Journal of Social Work, 19(3), 372-396. https://doi.org/10.1177/1468017318762093 DOI: https://doi.org/10.1177/1468017318762093
- Rogov, E. I. (1999). Handbook of the Practical Psychologist: Textbook. In 2 books. Book 2. Moscow: VLADOS.
- Sadzaglishvili, S., Akobia, N., Shatberashvili, N., &Gigineishvili, K. (2020). A social work intervention’s effects on the improvement of school culture. SocialniPrace, 20(1), 45-60. DOI: https://doi.org/10.18060/23381
- Santos, C. P. C. D., Valduga, T., & Ferreira, J. (2020). Social work in the web of social protection: Contexts and alternatives. International Social Work, 63(3), 291-305. https://doi.org/10.1177/0020872818788924 DOI: https://doi.org/10.1177/0020872818788924
- Sidorenko, E. V. (2008). Communication skills training in business interaction. St. Petersburg: Speech.
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- Trokhirova, U. V., &Zimina, E. V. (2015). Professionallzation of social works In the region: Problems and prospects (the case of Irkutsk region). SotsiologicheskieIssledovaniya, 6, 45-52.
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References
Anastas, J. W. (2014). The science of social work and its relationship to social work practice. Research on Social Work Practice, 24 (5), 571-580. https://doi.org/10.1177/1049731513511335 DOI: https://doi.org/10.1177/1049731513511335
Aulwin, S. (1985). Structure in Thought and Feeling (PLE: Emotion). London: Psychology Press.
Brekke, J. S. (2014). A Science of social work, and social work as an integrative scientific discipline: Have we gone too far, or not far enough? Research on Social Work Practice, 24 (5), 517-523.https://doi.org/10.1177/1049731513511994 DOI: https://doi.org/10.1177/1049731513511994
Bryant, L., & Williams, C. (2020). Place and space in social work. Qualitative Social Work, 19(3), 321-336. https://doi.org/10.1177/1473325020918794 DOI: https://doi.org/10.1177/1473325020918794
Caras, A., &Sandu, A. (2014). The Role of supervision in professional development of social work specialists. Journal of Social Work Practice, 28(1), 75-94.https://doi.org/10.1080/02650533.2012.763024 DOI: https://doi.org/10.1080/02650533.2012.763024
Chigisheva, O., Soltovets, E., &Bondarenko, A. (2017). Functional foreign language literacy for global research career development: Analysis of standardized open-ended interview responses. XLinguae, 10(4), 138-153. https://doi.org/10.18355/XL.2017.10.04.12 DOI: https://doi.org/10.18355/XL.2017.10.04.12
Chigisheva, O. (2018). Functional literacy: Terminological ambiguity in the worldwide educational context. Astra Salvensis, 6, 963-970.
Chigisheva, O. P., Soltovets, E. M., &Bondarenko, A. V. (2016). The role of formal and informal components in foreign language functional literacy enhancement of SFEDU faculty members: survey results. International Journal of Economics and Education, 2(3), 7-21.
Davletkaliev, D. K., Zueva, N. K., Lebedeva, N. V., Mkrtumova, I. V., &Timofeeva, O. (2015). Professional competence development of the social work specialists in the period of study in the system of additional education. International Education Studies, 8(6), 176-183. https://doi.org/10.5539/ies.v8n6p176 DOI: https://doi.org/10.5539/ies.v8n6p176
Draskovic, M., Milica, D., Mladen, I., &Chigisheva, O. (2017). Preference of institutional changes in social and economic development. Journal of International Studies, 10(2), 318-328. https://doi.org/10.14254/2071-8330.2017/10-2/22 DOI: https://doi.org/10.14254/2071-8330.2017/10-2/22
Egorychev, A. M., Fomina, S. N., Rostovskaya, T. K., Kozlovskaya, S. N., Mardakhaev, L. V., Starovojtova, L. I., Scheglova, A. S., Shimanovskaya, Y. V., Sizikova, V. V., Anikeeva, O. A., Firsov, M. V., Kvitkovskaya, A. A., Birch, N. A., Knyazkova, E. A., Akhtyan, A. G., &Karpunina, A. V. (2019). Vocational education in Russia: challenges, condition, development directions: collective monograph. Moscow: Publishing House of the Russian State Social University.
Egorychev, A. M., Mardakhaev, L. V., Sizikova, V. V., Volenko, O. I., Akhtyan, A. G., Varlamova, E. Yu., &Knyazkova, E. A.(2018). Deontological culture of social sphere specialists and the need for its formation. International Journal of Civil Engineering and Technology, 9(11), 1781-1788.
Finzi-Dottan, R., &Kormosh, M.B. (2016). Social workers in Israel: compassion, fatigue, and spillover into married life. Journal of Social Service Research, 42 (5), 703-717. https://doi.org/10.1080/01488376.2016.1147515 DOI: https://doi.org/10.1080/01488376.2016.1147515
Firsov, M. V., &Studenova, E. G. (Eds.). (2016). Technology of social work: textbook. Moscow: KNORUS.
Garanina, Zh. G., Andronova, N. V., Lashmaykina, L. I., Maltseva, O. E., &Polyakov, O. E. (2017). The structural model of future employees? Personal and professional self-development. Integration of Education, 21(4), 596-608. https://doi.org/10.15507/1991-9468.089.021.201704.596-608 DOI: https://doi.org/10.15507/1991-9468.089.021.201704.596-608
Garrett, P. M. (2020). Looking east: (Re-)creating a social work ‘industry’ in the People’s Republic of China. Critical Social Policy, 40(3), 410-429. https://doi.org/10.1177/0261018319853492 DOI: https://doi.org/10.1177/0261018319853492
Gorlova, N. I., Troska, Z. A., Starovojtova, L. I., Demidova, T. E., Akhtyan, A. G., &Shcheglova, A. S. (2019). Restoration volunteering as a social phenomenon of modern history. Academic Journal of Interdisciplinary Studies, 8(2), 147-154.https://doi.org/10.2478/ajis-2019-0026 DOI: https://doi.org/10.2478/ajis-2019-0026
Hadfield, M., Ruch, G., Winter, K., Cree, V., & Morrison, F. (2020). Social workers' reflexive understandings of their “everyday†communications with children. Child and Family Social Work, 25(2), 469-477. https://doi.org/10.1111/cfs.12703 DOI: https://doi.org/10.1111/cfs.12703
Harris, J., Borodkina, O., Brodtkorb, E., Evans, T., Kessl, F., Schnurr, S., &Slettebø, T. (2015). International travelling knowledge in social work: an analytical framework. European Journal of Social Work, 18 (4), 481-494. https://doi.org/10.1080/13691457.2014.949633 DOI: https://doi.org/10.1080/13691457.2014.949633
Holostova, E. I. (2007). Professionalism in social work: textbook. Moscow.
Huber, G. P. (1990). A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making. Academy of Management Review, 15(1), 47-71.https://doi.org/10.5465/amr.1990.4308227 DOI: https://doi.org/10.5465/amr.1990.4308227
Kholostovoy, E. I., &Kononova, L. I. (Eds.). (2019). Technology of social work: a textbook for bachelors. Moscow: Yurayt Publishing House.
Knoop, T., & Meyer, T. (2020). The effect of social work services on a self-reported functional outcome. Research on Social Work Practice, 30(5), 564-575. https://doi.org/10.1177/1049731520906607 DOI: https://doi.org/10.1177/1049731520906607
Komarova, E. I., &Voitenko, A. I. (Eds.). (2001). Management of social work: textbook. allowance for students. Moscow: VLADOS.
Mametyeva, O. S., Burilkina, S. A., &Kaminskii, A. S. (2018). Formation in social sphere specialists their preparedness to implement social technologies in work with families of various types. PerspektivyNauki i Obrazovania, 36(6), 74-84. https://doi.org/10.32744/pse.2018.6.8 DOI: https://doi.org/10.32744/pse.2018.6.8
McKee, K. B., Richardson, K. B., Hinton, M., & Lamb, L. F. (2009). Applied Public Relations: Cases in Stakeholder Management. New York: Routledge. https://doi.org/10.4324/9780203871546 DOI: https://doi.org/10.4324/9780203871546
Medvedev, G. P. (2018). Philosophy of social work. Textbook manual for universities (undergraduate level). Moscow: KnoRus.
Milanovic, B. (2017). Income, Inequality and Poverty During the Transition. World Bank.
Miller, J., Lee, J., Shalash, N., &Poklembova, Z. (2020). Self-compassion among social workers. Journal of Social Work, 20(4), 448-462. https://doi.org/10.1177/1468017319829404 DOI: https://doi.org/10.1177/1468017319829404
Negahban, M.B. (2020). The study of scientific map and thematic structure of social work. Asian Social Work and Policy Review, 14(2), 99-106. https://doi.org/10.1111/aswp.12197 DOI: https://doi.org/10.1111/aswp.12197
Pavlenok, P. D. (2017). Theory, history and methods of social work. Moscow: Dashkov and K.
Reed, S., Evans, E. J., &Hooyman, N. (2020). Social Work: Leading the Move Upstream to Improve the Nation's Health. Health & Social Work, 45(2), 77-79.https://doi.org/10.1093/hsw/hlaa006 DOI: https://doi.org/10.1093/hsw/hlaa006
Richardson, S. M., & Yates, T. M. (2019). Characterizing communication between transition-aged foster youth and their social workers.Journal of Social Work, 19(3), 372-396. https://doi.org/10.1177/1468017318762093 DOI: https://doi.org/10.1177/1468017318762093
Rogov, E. I. (1999). Handbook of the Practical Psychologist: Textbook. In 2 books. Book 2. Moscow: VLADOS.
Sadzaglishvili, S., Akobia, N., Shatberashvili, N., &Gigineishvili, K. (2020). A social work intervention’s effects on the improvement of school culture. SocialniPrace, 20(1), 45-60. DOI: https://doi.org/10.18060/23381
Santos, C. P. C. D., Valduga, T., & Ferreira, J. (2020). Social work in the web of social protection: Contexts and alternatives. International Social Work, 63(3), 291-305. https://doi.org/10.1177/0020872818788924 DOI: https://doi.org/10.1177/0020872818788924
Sidorenko, E. V. (2008). Communication skills training in business interaction. St. Petersburg: Speech.
Sommerfeld, P. (2014). Social work as an action science: a perspective from Europe. Research on Social Work Practice, 24 (5), 586-600. https://doi.org/10.1177/1049731514538523 DOI: https://doi.org/10.1177/1049731514538523
Stepney, P., &Metteri, A. (2020). Social work and empowering communities. SocialniPrace, 20(1), 2-6.
Straussner, S. L. A., &Senreich, E. (2020). Productive aging in the social work profession: a comparison of licensed workers 60 years and older with their younger counterparts. Clinical Social Work Journal, 48(2),196-210. https://doi.org/10.1007/s10615-020-00747-y DOI: https://doi.org/10.1007/s10615-020-00747-y
Strelkova, I. E. (1967). Psychology of friendship of teenage schoolchildren: PhD thesis abstract. Moscow: Moscow State Pedagogical Institute named after V. I. Lenin.
Tarman, B., &Chigisheva, O. (2017). Transformation of educational policy, theory and practice in post-soviet social studies education. Journal of Social Studies Education Research, 8(2), I-IV.
Taube, V., &Bördlein, C. (2020). Social work research in German-speaking countries. Research on Social Work Practice, 30(5), 475-478. https://doi.org/10.1177/1049731520904132 DOI: https://doi.org/10.1177/1049731520904132
Tilbury, C., Hughes, M., Bigby, C., Fisher, M., & Vogel, L. (2017). A comparative study of Australian social work research. British Journal of Social Work, 47 (8), 2217-2237. https://doi.org/10.1093/bjsw/bcw135 DOI: https://doi.org/10.1093/bjsw/bcw135
Topchy, L. V. (2015). Methodological problems of the theory of social work: a textbook. Moscow: Russian State Social University.
Trokhirova, U. V., &Zimina, E. V. (2015). Professionallzation of social works In the region: Problems and prospects (the case of Irkutsk region). SotsiologicheskieIssledovaniya, 6, 45-52.
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