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APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) IN HIGHER EDUCATION INSTITUTION (HEI) IN OMAN: SHINAS COLLEGE OF TECHNOLOGY- A CASE STUDY
Corresponding Author(s) : Samiya Abdullah Sulaiman Al-Qayoudhi
Humanities & Social Sciences Reviews,
Vol. 5 No. 1 (2017)
Abstract
PURPOSE
The objective of the study is to investigate into the quality of the systems, processes, and practices at ShinasCollege of Technology (ShCT) and to propose a plan for future improvements in relates to quality perspectives and to provide recommendations in various areas of operations on the lines of OAAA institutional accreditation standards.
DESIGN/METHODOLOGY/APPROACH
Samples include 50 students, 33 academics, and 16 management employees were selected, and the data was collected through a well-defined questionnaire. Students from the Department of Engineering, Business and Information Technology, were selected on a stratified random sampling basis whereas staff was selected on a simple random sampling basis.
FINDINGS
The survey reveals that the systems prevailing in ShCT and the practices are aligned with OAAA requirements except for staff promotion and incentives. The ADRI analysis and the study of SAR, QAR and QIP indicate thatShCT practices about Management, Staff, and Students are continuously assessed and well-defined.
SOCIAL IMPLICATIONS
The study considers TQM as the most important method for HEIs to achieve efficiency for providing better services and continuous improvements. The Quality is considered as the required power to implement the entire objective desired by the HEIs to attain the efficiency and get the HEIs accredited.
ORIGINALITY/VALUE
No study has attempted to find out the application of TQM in ShCT, Oman ever before considering the quality assurance in education and it is the first-hand study of its kind.
RESEARCH LIMITATIONS/IMPLICATIONS
The study was restricted to various areas of the operations of the college on three stakeholders namely management, staff and students only. The study could be extended to other areas as well as to other stakeholders so that a detailed insight could be obtained.
Keywords
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- Akhtar, M.S. (2000),“Total Quality Management and Its Application in Education in Pakistan,â€Journal of Elementary Education, Vol.10, issue.2, pp. 29-43.
- American Society for Quality(2013), “About ASQ Who we are,â€Retrieved on Apr.18, 2013 from http://www/asq/prg/about-asq/who-we-are/history.html
- Bayraktar, E., Tatoglu, E., and Zaim, S. (2008), “An instrument for measuring the critical factors of TQM in Turkish higher education,â€Total Quality Management, Vol.19, issue.6, pp.551-574.https://doi.org/10.1080/14783360802023921
- Becket N. and Brookes M.(2006), “Evaluating Quality Management in University Departments,â€Quality Assurance in Education, Vol.14, issue.2, pp.123-142.https://doi.org/10.1108/09684880610662015
- Carter J.R., Smeltzer, L.R. and Narasimhan, R. (2000), “Human Resources Management within Purchasing Management: Its Relationship to Total Quality Management,â€Journal of supply chain management, Vol.36, issue.1, pp. 52-62.https://doi.org/10.1111/j.1745-493X.2000.tb00077.x
- Eady, M.J., and Lockyer, L. (2013),“Tools for learning: technology and teaching strategies,â€Chapter 2.Learning to Teach in the Primary school, Queens University of Technology, Australia, pp. 1-71,available at University of Wollongong, Australia, http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1413&context=asdpapers
- ESG(2015), “Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG),â€Brussels, Belgium, available at the website http://www.enqa.eu/wp-content/uploads/2015/11/ESG_2015.pdf
- European University Association (2006), “Quality culture in European universities: a bottom- up approach,†Brussels, available at http://www.eua.be/eua/jsp/en/upload/Quality_Culture_2002_2003.1150459570109.pdf
- Farooq, M. and Akhtar, S. (2007), “Application of Total Quality Management in Education,â€Journal of Quality and Technology Management, Vol.3, Iss.2, pp.87-97.
- Flores-Molina, J. C. (2011),“Total quality management methodology for universities,†Doctoral Philosophy dissertation submitted to Florida
- International University, Miami, Florida, FIU Electronic Theses, and Dissertations, available at http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1484&context=etd
- In ‘airat, M. H.,and Al-Kassem, A. H. (2014), “Total quality management in higher education: A Review,â€International Journal of Human Resource Studies, Vol. 4, Iss.3, pp.294-307.https://doi.org/10.5296/ijhrs.v4i3.6368
- Ladd, H.F., and Fiske, E.B.(2008), “Handbook of research in education finance and policy,â€Routledge,ISBN-10-0805861459, London, England.
- Loukkola, T. and Zhang, T. (2010), “Examining quality culture:Part 1 – Quality assurance processes in higher education institutionsâ€, European UniversityAssociation, Brussels, EUA Publications, pp.1-500, available at http://www.eua.be/Libraries/publications-homepage-list/Examining_Quality_Culture_Part_1
- Man, M. M. K. and Kato, I.(2010), “Japanese management and total quality management --The application in higher education
- institutions,â€International Journal of Management and Innovation, Vol. 2, Iss. 2, Jul.2010, pp.1-8.
- Mikalauskas, R., Jasinskas, E., and Svagzdiene, B. (2012), “Criteria that ensure the quality of higher education in tourism and sports management study program," Engineering Economics, Vol. 23, issue.3, pp. 282-290.
- Murad, A. and Shastri, R.K.(2010), “Implementation of Total Quality Management in higher education," Asian Journal of Business Management, Vol. 2, issue. 1, pp.9-16.
- Oman Academic Accreditation Authority, (2004), “Oman System of Quality Assurance in Higher Education,†Muscat: Oman Academic Accreditation Authority, Retrieved from http://www.oaaa.gov.om/QAM_2008_FINAL2.pdf
- Oman Academic Accreditation Authority, (2015),Oman Academic Accreditation Authority Institutional Standards, Muscat, Retrieved on May 17, 2015, from http://www.oaaa.gov.om/About.aspx#Establishment
- Oakland, S. (2003),“Total quality management text with cases," Routledge, ISBN-0750657405, London.
- Sahney, S., Banwet, D. K. and Karunes, S. (2004), “Conceptualising total quality management in higher education," The TQM Magazine, Vol.16, issue.2, pp.145-159.https://doi.org/10.1108/09544780410523044
- Salameh, R.S., Alzyadat, M.A. and Alsnour, J.A. (2011, “Implementation of (TQM) in the Faculty of Planning & Management at Al-Balqa Applied University," International Journal of Business and Management, Vol.6, issue.3, pp.194-207.https://doi.org/10.5539/ijbm.v6n3p194
- Sallis, E. (2005), “Total quality management in education," Kogan Page Publishers, ISBN- 0-203-41701-1, Sterling, USA.
- Schargel, F.P.(1994),“Transforming Education Through Total Quality Management:A Practitioner’s Guide, The Leadership & Management Series; 3)â€, Eye on Education Publishers, ISBN-10-1883001072, London.
- ShCT (2016), “Preliminary Self-Assessment of Colleges of Technology,â€Shinas College of Technology,Shinas, Sultanate of Oman, available at http://www.hct.edu.om/about/the-college/news-archive/qa-workshop-assessment
- Sudha, T. (2013), “Total quality management in higher education,â€International Journal of Social Science and Interdisciplinary Research,Vol. 2, issue. 6, pp.121-132.
- Taylor, J. and Adrian, M. (2002),“Policy-Making, Strategic Planning and Management of Higher Education,â€Papers on Higher Education, Regional University Network on Governance and Management of Higher Education in South East Europe, Bucharest, UNESCO-CEPES, ISBN-92-9069-168-9, available at http://unesdoc.unesco.org/images/0012/001295/129524eo.pdf
- Temponi, C. (2005), “Continuous improvement framework: Implications for Academia,â€Quality Assurance in Education, Vol.13, issue.1, pp.17-36.https://doi.org/10.1108/09684880510578632
- Walton, M. and Deming, W.E. (1988),“The Deming management method,â€Perigee Books, ISBN-10-0399550003, New York.
- Zaki, S. (2006), “Rethinking Quality Through Components of Teaching Process in Teacher Education,â€Proceedings of the International Conference at Aga Khan University, Institute for Educational Development, Karachi, Pakistan, Vol.2, pp.746-755.
References
Akhtar, M.S. (2000),“Total Quality Management and Its Application in Education in Pakistan,â€Journal of Elementary Education, Vol.10, issue.2, pp. 29-43.
American Society for Quality(2013), “About ASQ Who we are,â€Retrieved on Apr.18, 2013 from http://www/asq/prg/about-asq/who-we-are/history.html
Bayraktar, E., Tatoglu, E., and Zaim, S. (2008), “An instrument for measuring the critical factors of TQM in Turkish higher education,â€Total Quality Management, Vol.19, issue.6, pp.551-574.https://doi.org/10.1080/14783360802023921
Becket N. and Brookes M.(2006), “Evaluating Quality Management in University Departments,â€Quality Assurance in Education, Vol.14, issue.2, pp.123-142.https://doi.org/10.1108/09684880610662015
Carter J.R., Smeltzer, L.R. and Narasimhan, R. (2000), “Human Resources Management within Purchasing Management: Its Relationship to Total Quality Management,â€Journal of supply chain management, Vol.36, issue.1, pp. 52-62.https://doi.org/10.1111/j.1745-493X.2000.tb00077.x
Eady, M.J., and Lockyer, L. (2013),“Tools for learning: technology and teaching strategies,â€Chapter 2.Learning to Teach in the Primary school, Queens University of Technology, Australia, pp. 1-71,available at University of Wollongong, Australia, http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1413&context=asdpapers
ESG(2015), “Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG),â€Brussels, Belgium, available at the website http://www.enqa.eu/wp-content/uploads/2015/11/ESG_2015.pdf
European University Association (2006), “Quality culture in European universities: a bottom- up approach,†Brussels, available at http://www.eua.be/eua/jsp/en/upload/Quality_Culture_2002_2003.1150459570109.pdf
Farooq, M. and Akhtar, S. (2007), “Application of Total Quality Management in Education,â€Journal of Quality and Technology Management, Vol.3, Iss.2, pp.87-97.
Flores-Molina, J. C. (2011),“Total quality management methodology for universities,†Doctoral Philosophy dissertation submitted to Florida
International University, Miami, Florida, FIU Electronic Theses, and Dissertations, available at http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1484&context=etd
In ‘airat, M. H.,and Al-Kassem, A. H. (2014), “Total quality management in higher education: A Review,â€International Journal of Human Resource Studies, Vol. 4, Iss.3, pp.294-307.https://doi.org/10.5296/ijhrs.v4i3.6368
Ladd, H.F., and Fiske, E.B.(2008), “Handbook of research in education finance and policy,â€Routledge,ISBN-10-0805861459, London, England.
Loukkola, T. and Zhang, T. (2010), “Examining quality culture:Part 1 – Quality assurance processes in higher education institutionsâ€, European UniversityAssociation, Brussels, EUA Publications, pp.1-500, available at http://www.eua.be/Libraries/publications-homepage-list/Examining_Quality_Culture_Part_1
Man, M. M. K. and Kato, I.(2010), “Japanese management and total quality management --The application in higher education
institutions,â€International Journal of Management and Innovation, Vol. 2, Iss. 2, Jul.2010, pp.1-8.
Mikalauskas, R., Jasinskas, E., and Svagzdiene, B. (2012), “Criteria that ensure the quality of higher education in tourism and sports management study program," Engineering Economics, Vol. 23, issue.3, pp. 282-290.
Murad, A. and Shastri, R.K.(2010), “Implementation of Total Quality Management in higher education," Asian Journal of Business Management, Vol. 2, issue. 1, pp.9-16.
Oman Academic Accreditation Authority, (2004), “Oman System of Quality Assurance in Higher Education,†Muscat: Oman Academic Accreditation Authority, Retrieved from http://www.oaaa.gov.om/QAM_2008_FINAL2.pdf
Oman Academic Accreditation Authority, (2015),Oman Academic Accreditation Authority Institutional Standards, Muscat, Retrieved on May 17, 2015, from http://www.oaaa.gov.om/About.aspx#Establishment
Oakland, S. (2003),“Total quality management text with cases," Routledge, ISBN-0750657405, London.
Sahney, S., Banwet, D. K. and Karunes, S. (2004), “Conceptualising total quality management in higher education," The TQM Magazine, Vol.16, issue.2, pp.145-159.https://doi.org/10.1108/09544780410523044
Salameh, R.S., Alzyadat, M.A. and Alsnour, J.A. (2011, “Implementation of (TQM) in the Faculty of Planning & Management at Al-Balqa Applied University," International Journal of Business and Management, Vol.6, issue.3, pp.194-207.https://doi.org/10.5539/ijbm.v6n3p194
Sallis, E. (2005), “Total quality management in education," Kogan Page Publishers, ISBN- 0-203-41701-1, Sterling, USA.
Schargel, F.P.(1994),“Transforming Education Through Total Quality Management:A Practitioner’s Guide, The Leadership & Management Series; 3)â€, Eye on Education Publishers, ISBN-10-1883001072, London.
ShCT (2016), “Preliminary Self-Assessment of Colleges of Technology,â€Shinas College of Technology,Shinas, Sultanate of Oman, available at http://www.hct.edu.om/about/the-college/news-archive/qa-workshop-assessment
Sudha, T. (2013), “Total quality management in higher education,â€International Journal of Social Science and Interdisciplinary Research,Vol. 2, issue. 6, pp.121-132.
Taylor, J. and Adrian, M. (2002),“Policy-Making, Strategic Planning and Management of Higher Education,â€Papers on Higher Education, Regional University Network on Governance and Management of Higher Education in South East Europe, Bucharest, UNESCO-CEPES, ISBN-92-9069-168-9, available at http://unesdoc.unesco.org/images/0012/001295/129524eo.pdf
Temponi, C. (2005), “Continuous improvement framework: Implications for Academia,â€Quality Assurance in Education, Vol.13, issue.1, pp.17-36.https://doi.org/10.1108/09684880510578632
Walton, M. and Deming, W.E. (1988),“The Deming management method,â€Perigee Books, ISBN-10-0399550003, New York.
Zaki, S. (2006), “Rethinking Quality Through Components of Teaching Process in Teacher Education,â€Proceedings of the International Conference at Aga Khan University, Institute for Educational Development, Karachi, Pakistan, Vol.2, pp.746-755.