Authors retain the copyright without restrictions for their published content in this journal. HSSR is a SHERPA ROMEO Green Journal.
Publishing License
This is an open-access article distributed under the terms of
EFFECT OF ORGANIZATIONAL JUSTICE, CONFLICT MANAGEMENT, COMPENSATION, WORK STRESS, WORK MOTIVATION ON EMPLOYEE PERFORMANCE SALES PEOPLE
Corresponding Author(s) : Christian Wiradendi Wolor
Humanities & Social Sciences Reviews,
Vol. 7 No. 4 (2019): July
Abstract
Purpose: This study aimed to investigate the effect of organizational justice, conflict management, compensation, work stress, work motivation on the employee performance of sales people.
Methodology: The sampling technique the researchers used is proportional random sampling. In this study, researchers used 200 samples taken. The number of populations is one dealer with four different ones, so the sample is also different. The number of sales people who were sampled 200 respondents from 302 salespeople. The sample size is proportional to the population at each dealer. Statistical tools used in this research are the Structural Equation Model (SEM). Data are analyzed by using statistical software LISREL 8.5.
Result: This study resulted in the finding that organizational justice positive effect on employee performance. Conflict management positive effect on work motivation. Conflict management positive effect on employee performance. Compensation positive effect on work motivation. Compensation positive effect on employee performance. Work stress positive effect on employee performance. Work motivation positive effect on employee performance. Conflict Management also has an indirect influence through work motivation. Compensation also has an indirect influence through work motivation.
Applications: This research can be used for the universities, teachers and education students.
Novelty/Originality: In this research, the model of the effect of organizational justice, conflict management, compensation, work stress, work motivation on employee performance sales people are presented in a comprehensive and complete manner.
Keywords
Download Citation
Endnote/Zotero/Mendeley (RIS)BibTeX
- Abu Elanain, H. M. (2009). Job characteristics, work attitudes and behaviors in a non-western context: Distributive justice as a mediator. Journal of Management Development, 28(5), 457-477. https://doi.org/10.1108/02621710910955985 DOI: https://doi.org/10.1108/02621710910955985
- Griffin, R. W., & Moorhead, G. (2011). Organizational behavior. Nelson Education.
- Hassan, A. (2002). Organizational justice as a determinant of organizational commitment and intention to leave. Asian Academy of Management Journal, 7(2), 55-66.
- Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of applied psychology, 89(3), 395. https://doi.org/10.1037/0021-9010.89.3.395 DOI: https://doi.org/10.1037/0021-9010.89.3.395
- Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of applied Psychology, 94(1), 122. https://doi.org/10.1037/a0013079 DOI: https://doi.org/10.1037/a0013079
- Ponomarenko, E. V. (2018). Architecture of Cossack settlements in the 16th–18th centuries. Opción, 34, 7-19.
- Tereso, A., Ribeiro, P., & Cardoso, M. (2018). An Automated Framework for the Integration between EVM and Risk Management. Journal of Information Systems Engineering & Management, 3(1), 03. https://doi.org/10.20897/jisem.201803 DOI: https://doi.org/10.20897/jisem.201803
- Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leaderâ€member exchange. Journal of Organizational Behavior, 30(8), 1103-1126. https://doi.org/10.1002/job.611 DOI: https://doi.org/10.1002/job.611
- Warokka, A., Gallato, C. G., Thamendren, A., & Moorthy, L. (2012). Organizational justice in performance appraisal system and work performance: evidence from an emerging market. Journal of Human Resources Management Research, 2012, 1. https://doi.org/10.5171/2011.159467 DOI: https://doi.org/10.5171/2011.159467
- Zoghbi-Manrique de Lara, P., & Verano-Tacoronte, D. (2007). Investigating the effects of procedural justice on workplace deviance: Do employees' perceptions of conflicting guidance call the tune?. International Journal of Manpower, 28(8), 715-729. https://doi.org/10.1108/01437720710835183 DOI: https://doi.org/10.1108/01437720710835183
- Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of applied psychology, 89(3), 395. https://doi.org/10.1037/0021-9010.89.3.395 DOI: https://doi.org/10.1037/0021-9010.89.3.395
- Griffin, R. W., & Moorhead, G. (2011). Organizational behavior. Nelson Education.
- DeConinck, J. B., & Johnson, J. T. (2009). The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople. Journal of Personal Selling & Sales Management, 29(4), 333-350. https://doi.org/10.2753/PSS0885-3134290403 DOI: https://doi.org/10.2753/PSS0885-3134290403
- Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leaderâ€member exchange. Journal of Organizational Behavior, 30(8), 1103-1126. https://doi.org/10.1002/job.611 DOI: https://doi.org/10.1002/job.611
- Suliman, A., & Al Kathairi, M. (2013). Organizational justice, commitment and performance in developing countries. Employee Relations. https://doi.org/10.1108/01425451311279438 DOI: https://doi.org/10.1108/01425451311279438
- Folger, R. G., & Cropanzano, R. (1998). Organizational justice and human resource management (Vol. 7). Sage.
- Greenberg, J., & Cropanzano, R. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. Justice in the workplace: Approaching fairness in human resource management. Hillsdale, NJ: Lawrence Erlbaum Associates.
- Loi, R., Hangâ€Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. https://doi.org/10.1348/096317905X39657 DOI: https://doi.org/10.1348/096317905X39657
- Gagné, M., & Forest, J. (2008). The study of compensation systems through the lens of self-determination theory: Reconciling 35 years of debate (Vol. 49, No. 3, p. 225). Educational Publishing Foundation. https://doi.org/10.1037/a0012757 DOI: https://doi.org/10.1037/a0012757
- Greenberg, J. (2011). Organizational justice: The dynamics of fairness in the workplace. https://doi.org/10.1037/12171-008 DOI: https://doi.org/10.1037/12171-008
References
Abu Elanain, H. M. (2009). Job characteristics, work attitudes and behaviors in a non-western context: Distributive justice as a mediator. Journal of Management Development, 28(5), 457-477. https://doi.org/10.1108/02621710910955985 DOI: https://doi.org/10.1108/02621710910955985
Griffin, R. W., & Moorhead, G. (2011). Organizational behavior. Nelson Education.
Hassan, A. (2002). Organizational justice as a determinant of organizational commitment and intention to leave. Asian Academy of Management Journal, 7(2), 55-66.
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of applied psychology, 89(3), 395. https://doi.org/10.1037/0021-9010.89.3.395 DOI: https://doi.org/10.1037/0021-9010.89.3.395
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of applied Psychology, 94(1), 122. https://doi.org/10.1037/a0013079 DOI: https://doi.org/10.1037/a0013079
Ponomarenko, E. V. (2018). Architecture of Cossack settlements in the 16th–18th centuries. Opción, 34, 7-19.
Tereso, A., Ribeiro, P., & Cardoso, M. (2018). An Automated Framework for the Integration between EVM and Risk Management. Journal of Information Systems Engineering & Management, 3(1), 03. https://doi.org/10.20897/jisem.201803 DOI: https://doi.org/10.20897/jisem.201803
Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leaderâ€member exchange. Journal of Organizational Behavior, 30(8), 1103-1126. https://doi.org/10.1002/job.611 DOI: https://doi.org/10.1002/job.611
Warokka, A., Gallato, C. G., Thamendren, A., & Moorthy, L. (2012). Organizational justice in performance appraisal system and work performance: evidence from an emerging market. Journal of Human Resources Management Research, 2012, 1. https://doi.org/10.5171/2011.159467 DOI: https://doi.org/10.5171/2011.159467
Zoghbi-Manrique de Lara, P., & Verano-Tacoronte, D. (2007). Investigating the effects of procedural justice on workplace deviance: Do employees' perceptions of conflicting guidance call the tune?. International Journal of Manpower, 28(8), 715-729. https://doi.org/10.1108/01437720710835183 DOI: https://doi.org/10.1108/01437720710835183
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of applied psychology, 89(3), 395. https://doi.org/10.1037/0021-9010.89.3.395 DOI: https://doi.org/10.1037/0021-9010.89.3.395
Griffin, R. W., & Moorhead, G. (2011). Organizational behavior. Nelson Education.
DeConinck, J. B., & Johnson, J. T. (2009). The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople. Journal of Personal Selling & Sales Management, 29(4), 333-350. https://doi.org/10.2753/PSS0885-3134290403 DOI: https://doi.org/10.2753/PSS0885-3134290403
Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leaderâ€member exchange. Journal of Organizational Behavior, 30(8), 1103-1126. https://doi.org/10.1002/job.611 DOI: https://doi.org/10.1002/job.611
Suliman, A., & Al Kathairi, M. (2013). Organizational justice, commitment and performance in developing countries. Employee Relations. https://doi.org/10.1108/01425451311279438 DOI: https://doi.org/10.1108/01425451311279438
Folger, R. G., & Cropanzano, R. (1998). Organizational justice and human resource management (Vol. 7). Sage.
Greenberg, J., & Cropanzano, R. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. Justice in the workplace: Approaching fairness in human resource management. Hillsdale, NJ: Lawrence Erlbaum Associates.
Loi, R., Hangâ€Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. https://doi.org/10.1348/096317905X39657 DOI: https://doi.org/10.1348/096317905X39657
Gagné, M., & Forest, J. (2008). The study of compensation systems through the lens of self-determination theory: Reconciling 35 years of debate (Vol. 49, No. 3, p. 225). Educational Publishing Foundation. https://doi.org/10.1037/a0012757 DOI: https://doi.org/10.1037/a0012757
Greenberg, J. (2011). Organizational justice: The dynamics of fairness in the workplace. https://doi.org/10.1037/12171-008 DOI: https://doi.org/10.1037/12171-008